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- Tasks: Provide top-notch technical support for swimming pool products and build lasting customer relationships.
- Company: Join Certikin, a leading supplier in the pool and spa industry with a strong reputation.
- Benefits: Enjoy a competitive salary, generous holiday allowance, health cash plan, and a pension scheme.
- Why this job: Be part of a dynamic team and make a real impact in the pool and wellness sector.
- Qualifications: Technical skills, strong communication, and a sales-focused mindset are key to success.
- Other info: Experience excellent career growth opportunities in a supportive and innovative environment.
The predicted salary is between 24000 - 36000 £ per year.
Certikin is looking for a dynamic, motivated, high performing Customer Technical Support Advisor to join our Pools Division. The successful candidate will be responsible for dealing with technical enquiries on swimming pool products and providing a high level of customer service. Based in our Head Office in Witney, Oxfordshire.
Do you have a technical ability? Or do you have experience within the mechanical and/or electrical industry and are you looking for a challenge within a technical support team? Certikin International is looking for a Customer Technical Support Advisor to join our busy Pools Division to help deliver further growth. Certikin International is a brand leader that delivers everything that is required to build, refurbish & maintain residential and commercial swimming pools and spa/wellness centers.
The job includes:
- Handling all customer email and telephone enquiries of a technical and sales nature, promptly and effectively
- Dealing with technical enquiries referred by the Sales Order Processing department
- Providing quotations where necessary
- Liaising with customers and building lasting relationships
- Receiving and inputting telephone and email orders as a result of quotations as a result of technical advice and/or quotations
- Accompanying Divisional Management or other colleagues on customer or supplier visits as appropriate
- Occasionally attending Trade Shows and Company-led seminars
- Liaising with Internal & External Sales Executives
- Promoting product initiatives and assisting in promoting designated lines
- Maintaining product knowledge in order to influence and develop sales, as well as upselling products
- Providing documentation as required by the customer such as product specification
- Maintaining knowledge of the in-house system to effectively deal with enquiries regarding delivery and availability.
What will you bring to the role?
- Previous experience of working in the Swimming Pool industry would be desirable but not essential
- Technical skills, practical thinking and a strong sales focus
- Strong communication skills
- Knowledge of account management, or previous sales experience would be advantageous
- Excellent interpersonal and negotiation skills
- Excellent organisational skills and attention to detail
- Problem solving and analytical skills
- Proficiency in Microsoft software
- Ability to function in a high-paced environment.
About Certikin
Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products, including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry. Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, which allows them to serve over 50 countries with a diverse product portfolio.
Why Join Us?
- Your role will be office based working 37 hours a week within a small and knowledgeable team.
- We are offering an annual salary of £30,000 depending on experience plus a performance related bonus.
- Competitive Pension Plan: Secure your future with our 4% pension contribution.
- Generous Holiday Allowance: Start with 25 days of holiday, and as you grow with us, enjoy up to 28 days with long service.
- Comprehensive Health Cash Plan: Our health cash plan helps cover everyday healthcare costs.
- Cycle to Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint.
- Long Service Awards: Our long service awards recognize and reward your commitment to the company.
- Employee of the Season: Our Employee of the Season program acknowledges outstanding performance.
- Free Parking: Enjoy the convenience of free parking at our head office.
At Certikin (part of Fluidra), we are committed to both the professional and personal development of our employees.
Customer Technical Support Advisor (Swimming Pool Products) in Witney employer: Fluidra
Contact Detail:
Fluidra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support Advisor (Swimming Pool Products) in Witney
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Certikin's products and services. Understanding their swimming pool solutions will help you answer questions confidently and show your genuine interest.
✨Tip Number 2
Practice your technical knowledge! Brush up on any mechanical or electrical concepts related to swimming pools. Being able to discuss these topics will set you apart as a candidate who can handle customer enquiries effectively.
✨Tip Number 3
Show off your communication skills! During interviews, focus on how you can build relationships with customers. Share examples of how you've successfully resolved issues in the past to demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at Certikin.
We think you need these skills to ace Customer Technical Support Advisor (Swimming Pool Products) in Witney
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight any technical abilities or experience you have, especially if it's related to the mechanical or electrical industry. We want to see how your skills can help us tackle those customer enquiries effectively!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific requirements of the Customer Technical Support Advisor role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Be Personable: Since this role involves building relationships with customers, let your personality shine through in your application. We appreciate strong communication skills, so don’t hesitate to showcase your interpersonal abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Certikin!
How to prepare for a job interview at Fluidra
✨Know Your Products
Before the interview, make sure to familiarise yourself with Certikin's range of swimming pool products. Understanding the technical aspects and benefits of these products will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Technical Skills
Be prepared to discuss any relevant technical experience you have, especially if it relates to mechanical or electrical systems. Think of specific examples where you've solved problems or provided support, as this will demonstrate your capability to handle technical enquiries effectively.
✨Practice Your Communication
Since strong communication skills are key for this role, practice articulating your thoughts clearly. You might want to role-play common customer scenarios with a friend to get comfortable with explaining technical information in an easy-to-understand way.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the position. This not only shows your interest but also helps you gauge if it's the right fit for you.
