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- Tasks: Support the Export team by processing orders and providing top-notch customer service.
- Company: Join Certikin, part of Fluidra, dedicated to creating perfect Pool and Wellness experiences.
- Benefits: Enjoy a salary of £28,500, 25 days holiday, pension contributions, and free parking.
- Why this job: Be part of a dynamic team focused on professional growth and customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Knowledge of export processes and swimming pool products is a plus but not required.
The predicted salary is between 28500 - 39900 £ per year.
You will provide Sales Administration to the busy Export department by liaising with customers, processing orders and providing quotations. You will work closely alongside our Admin and Sales teams to provide a world-class level of customer service.
Key requirements of the role are:
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Dealing with invoicing and dispatching of export orders
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Providing quotations and technical advice on a range of products
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Dealing with all export documentation
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Liaising with customers, suppliers and freight forwarders while working closely with various departments to ensure high levels of customer service and satisfaction
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Processing sales orders by means of contact with our clients and internal departments
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Dealing with sales and technical enquiries from our existing customer base and new leads acquired from field sales via telephone, email and occasionally face-to-face.
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Previous experience working within Customer Service and/or Administration
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Proven administrative and organisation skills as well as the ability to prioritise
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Excellent communication skills over telephone, email and face-to-face
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Good numeracy skills with a high degree of accuracy
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Self-motivated and flexible
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Proficient in Microsoft Office Suite or related software.
The successful candidate should ideally have:
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Knowledge of freight forwarding/export processes and documentation would be advantageous but not essential
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Knowledge of the swimming pool and water leisure products industry would be advantageous but not essential., At Certikin, part of Fluidra, we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts we are able to fulfill our main mission: To create the perfect Pool and Wellness experience responsibly.
We are offering a salary of £28,500, plus 25 days holiday + bank holidays which increases by 1 day for every 3 years service, up to a maximum of 28 days per annum. We provide a 4% pension contribution, discretionary bonus scheme as well as free parking.
Export Sales Administrator employer: Fluidra
Contact Detail:
Fluidra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Sales Administrator
✨Tip Number 1
Familiarize yourself with export documentation and processes. Even if it's not essential, having a basic understanding can set you apart from other candidates and show your initiative.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practice clear and concise responses to common customer inquiries to demonstrate your ability to provide excellent customer service.
✨Tip Number 3
Network with professionals in the swimming pool and water leisure products industry. This can give you insights into the market and help you make valuable connections that could benefit your application.
✨Tip Number 4
Showcase your organizational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. This will highlight your ability to prioritize effectively in a busy environment.
We think you need these skills to ace Export Sales Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Export Sales Administrator position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service and administration. Include specific examples of how you've successfully managed sales orders, invoicing, or customer inquiries in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your ability to work collaboratively with different departments. Mention any experience you have with export documentation or the swimming pool industry, if applicable.
Highlight Technical Skills: Since proficiency in Microsoft Office Suite is essential, make sure to mention your skills in this area. If you have experience with any related software, include that as well to strengthen your application.
How to prepare for a job interview at Fluidra
✨Showcase Your Customer Service Skills
Since the role involves liaising with customers and providing a high level of service, be prepared to share specific examples from your previous experience that demonstrate your ability to handle customer inquiries and resolve issues effectively.
✨Demonstrate Your Organizational Abilities
Highlight your administrative skills by discussing how you prioritize tasks and manage multiple responsibilities. Be ready to explain your approach to processing orders and handling documentation efficiently.
✨Familiarize Yourself with Export Processes
Even if you don't have extensive experience in export documentation, showing that you have researched the basics of freight forwarding and export processes can set you apart. It shows initiative and a willingness to learn.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly, whether it's over the phone or in person. Be sure to convey your enthusiasm for the position and the company during the interview.
