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- Tasks: Support customers with technical queries and provide product quotations for pool liners and covers.
- Company: Join Certikin, a leading supplier in the pool and spa industry.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and health cash plan.
- Why this job: Be part of a dynamic team and make a real impact in the swimming pool sector.
- Qualifications: Strong communication skills and a sales-focused mindset are essential.
- Other info: Office-based role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Certikin International is looking for a Product Support Advisor to join our busy Liners & Covers Division on a 6-12 month fixed term contract basis to help deliver further growth. Certikin International is a brand leader that delivers everything that is required to build, refurbish & maintain residential and commercial swimming pools and spa/wellness centers. Based in our Head Office in Witney, Oxfordshire the successful candidate will be responsible for dealing with technical enquiries, specifying products and providing quotations on liners & covers for pools and providing a high level of customer service.
Responsibilities
- Liaising with customers and building lasting relationships
- Handling all customer email and telephone enquiries of a technical and sales nature, promptly and effectively
- Providing both written and verbal quotations where necessary for products relating to the Liners & Covers Division
- Dealing with technical enquiries referred by the Sales Order Processing department
- Receiving and inputting telephone and email orders as a result of quotations as a result of technical advice and/or quotations
- Accompanying Divisional Management or other colleagues on customer or supplier visits as appropriate
- Occasionally attending Trade Shows and Company-led seminars
- Liaising with External Sales Executives
- Promoting product initiatives and assisting in promoting designated lines
- Maintaining product knowledge in order to influence and develop sales, as well as upselling products
- Providing documentation as required by the customer such as product specification
- Maintaining knowledge of the in-house system to effectively deal with enquiries regarding delivery and availability
What will you bring to the role?
- Previous experience of working in the Swimming Pool industry would be desirable but not essential
- Technical skills, practical thinking and a strong sales focus
- Strong communication skills
- Knowledge of account management, or previous sales experience would be advantageous
- Excellent interpersonal and negotiation skills
- Excellent organisational skills and attention to detail
- Problem solving and analytical skills
- Proficiency in Microsoft software
- Ability to function in a high-paced environment
About Certikin
Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products, including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry. Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, which allows them to serve over 50 countries with a diverse product portfolio.
Why Join Us?
- Your role will be office based working 37 hours a week within a small and knowledgeable team.
- We are offering an annual salary of £30,000 depending on experience plus a performance related bonus.
- Competitive Pension Plan: Secure your future with our 4% pension contribution.
- Generous Holiday Allowance: Start with 25 days of holiday, and as you grow with us, enjoy up to 28 days with long service.
- Comprehensive Health Cash Plan: Our health cash plan helps cover everyday healthcare costs.
- Cycle to Work Scheme: Promote a healthy lifestyle and reduce your carbon footprint.
- Long Service Awards: Our long service awards recognize and reward your commitment to the company.
- Employee of the Season: Our program acknowledges outstanding performance.
- Free Parking: Enjoy the convenience of free parking at our head office.
At Certikin (part of Fluidra), we are committed to both the professional and personal development of our employees.
Product Support Advisor - Liners & Covers Division (Fixed Term Contract) in Witney employer: Fluidra SA
Contact Detail:
Fluidra SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Advisor - Liners & Covers Division (Fixed Term Contract) in Witney
✨Tip Number 1
Network like a pro! Reach out to people in the swimming pool industry, attend local events, and connect with potential colleagues on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your product knowledge related to liners and covers. The more you know, the more confident you'll be when chatting with potential employers or during interviews.
✨Tip Number 3
Practice your communication skills! Whether it’s over the phone or face-to-face, being able to clearly articulate your thoughts and ideas is key. Try role-playing with a friend to get comfortable with common interview scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Certikin!
We think you need these skills to ace Product Support Advisor - Liners & Covers Division (Fixed Term Contract) in Witney
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Advisor role. Highlight any relevant experience, especially in customer service or technical support, to show us you’re the right fit for our Liners & Covers Division.
Show Off Your Communication Skills: Since this role involves liaising with customers and handling enquiries, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d interact with our clients.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples in your application where you've successfully solved problems or dealt with technical issues. This will show us you have the analytical skills we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Fluidra SA
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products offered by Certikin, especially in the Liners & Covers Division. Familiarise yourself with common technical enquiries and be ready to discuss how you would handle them.
✨Showcase Your Communication Skills
As a Product Support Advisor, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through email or phone. Highlight your ability to build relationships and provide excellent customer service.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved technical issues or provided effective solutions for customers. Be ready to discuss these scenarios during the interview to showcase your analytical skills and practical thinking.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest in Certikin and helps you understand how you can contribute to their success. Consider asking about team dynamics or upcoming product initiatives.
