Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support for swimming pool products and build strong customer relationships.
- Company: Join Certikin, a leading supplier in the pool and spa industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous holiday allowance, health cash plan, and a pension scheme.
- Why this job: Be part of a dynamic team making waves in the pool and wellness sector.
- Qualifications: Technical skills and strong communication abilities are key; experience in mechanical/electrical is a plus.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Certikin is looking for a dynamic, motivated, high performing Customer Product Support Advisor to join our Commercial Division. The successful candidate will be responsible for dealing with technical enquiries, specifying products and providing quotations on commercial swimming pool products while providing a high level of customer service. Based in our Head Office in Witney, Oxfordshire.
Do you have a technical ability? Or do you have experience within the mechanical and/or electrical industry and are you looking for a challenge within a technical support team? Certikin International is looking for a Customer Technical Support Advisor to help deliver further growth.
The job includes:
- Liaising with customers and building lasting relationships
- Handling all customer email and telephone enquiries of a technical and sales nature, promptly and effectively
- Providing both written and verbal quotations where necessary for products relating to the Commercial Division
- Dealing with technical enquiries referred by the Sales Order Processing department
- Receiving and inputting telephone and email orders as a result of quotations
- Accompanying Divisional Management or other colleagues on customer or supplier visits as appropriate
- Occasionally attending Trade Shows and Company-led seminars
- Liaising with Internal & External Sales Executives
- Promoting product initiatives and assisting in promoting designated lines
- Maintaining product knowledge in order to influence and develop sales, as well as upselling products
- Providing documentation as required by the customer such as product specification
- Maintaining knowledge of the in-house system to effectively deal with enquiries regarding delivery and availability
What will you bring to the role?
- Previous experience of working in the Swimming Pool industry would be desirable but not essential
- Previous experience of working in a mechanical/electrical industry would be advantageous but not essential
- Technical skills, practical thinking and a strong sales focus
- Strong communication skills
- Knowledge of account management, or previous sales experience would be advantageous
- Excellent interpersonal and negotiation skills
- Excellent organisational skills and attention to detail
- Problem solving and analytical skills
- Proficiency in Microsoft software
- Ability to function in a high-paced environment
About Certikin
Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products, including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry. Certikin is part of the Fluidra group, a global leader in the pool and wellness industry.
Why Join Us?
- Your role will be office based working 37 hours a week within a close knit and highly knowledgeable team.
- We are offering an annual salary of £30,000 depending on experience plus a performance related bonus.
- Competitive Pension Plan with a 4% pension contribution.
- Generous Holiday Allowance starting with 25 days of holiday, increasing to 28 days with long service.
- Comprehensive Health Cash Plan to cover everyday healthcare costs.
- Cycle to Work Scheme to promote a healthy lifestyle.
- Long Service Awards to recognise loyalty and dedication.
- Employee of the Season program to acknowledge outstanding performance.
- Free Parking at our head office.
At Certikin, part of Fluidra, we are committed to both the professional and personal development of our employees.
Customer Technical Support (Swimming Pool Products) in Witney employer: Fluidra SA
Contact Detail:
Fluidra SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support (Swimming Pool Products) in Witney
✨Tip Number 1
Get to know Certikin and its products inside out! Familiarise yourself with their swimming pool offerings and technical specs. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, being able to explain technical details clearly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Certikin team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Technical Support (Swimming Pool Products) in Witney
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight any technical abilities you have, especially if they relate to the mechanical or electrical industries. We want to see how your skills can help us tackle those customer enquiries effectively!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Technical Support role. We love seeing candidates who take the initiative to connect their experience with what we’re looking for.
Be Personable: Since this role involves building relationships with customers, let your personality shine through in your application. We appreciate strong communication skills, so don’t hesitate to showcase your interpersonal abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Certikin!
How to prepare for a job interview at Fluidra SA
✨Know Your Products
Before the interview, make sure you familiarise yourself with Certikin's range of swimming pool products. Understanding the technical specifications and benefits of these products will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Technical Skills
Be prepared to discuss your technical abilities and any relevant experience in the mechanical or electrical industry. Think of specific examples where you've solved problems or provided support, as this will demonstrate your capability to handle technical enquiries effectively.
✨Practice Your Communication
Since the role involves liaising with customers, practice articulating your thoughts clearly and concisely. You might want to role-play common customer scenarios with a friend to enhance your verbal communication skills and ensure you're ready to build those lasting relationships.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, company culture, or specific challenges the Commercial Division is facing. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
