At a Glance
- Tasks: Provide top-notch technical support for swimming pool products and build strong customer relationships.
- Company: Join Certikin, a leading supplier in the pool and spa industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, generous holiday allowance, and a comprehensive health cash plan.
- Other info: Be part of a small, knowledgeable team with excellent growth opportunities.
- Why this job: Kickstart your career in a dynamic environment while making a real impact in customer service.
- Qualifications: Technical skills and strong communication abilities are key; experience in sales is a plus.
The predicted salary is between 24000 - 36000 € per year.
Certikin is looking for a dynamic, motivated, high-performing Customer Technical Support Advisor to join our Pools Division based in our Head Office in Witney, Oxfordshire. The successful candidate will be responsible for dealing with technical enquiries on swimming pool products and providing a high level of customer service.
Do you have a technical ability or experience within the mechanical and/or electrical industry and are you looking for a challenge within a technical support team?
Responsibilities- Handling all customer email and telephone enquiries of a technical and sales nature, promptly and effectively
- Dealing with technical enquiries referred by the Sales Order Processing department
- Providing quotations where necessary
- Liaising with customers and building lasting relationships
- Receiving and inputting telephone and email orders resulting from quotations and technical advice
- Accompanying Divisional Management or other colleagues on customer or supplier visits as appropriate
- Occasionally attending Trade Shows and Company-led seminars
- Liaising with Internal & External Sales Executives
- Promoting product initiatives and assisting in promoting designated lines
- Maintaining product knowledge to influence and develop sales, and upselling products
- Providing documentation such as product specification to customers
- Maintaining knowledge of the in-house system to effectively deal with enquiries regarding delivery and availability
- Previous experience in the swimming pool industry would be desirable but not essential
- Technical skills, practical thinking and strong sales focus
- Strong communication skills
- Knowledge of account management or previous sales experience would be advantageous
- Excellent interpersonal and negotiation skills
- Excellent organisational skills and attention to detail
- Problem solving and analytical skills
- Proficiency in Microsoft software
- Ability to function in a high-paced environment
Certikin is a leading supplier of pool and spa products in the UK. We offer a wide range of products, including pool covers, heating and ventilation equipment, pool cleaners, and more. Established in 1963, Certikin has built a reputation for premium quality and innovation in the wet leisure and water treatment industry. Certikin is part of the Fluidra group, a global leader in the pool and wellness industry, serving over 50 countries with a diverse product portfolio.
Why Join Us?Perks include office‑based work 37 hours a week within a small and knowledgeable team, an annual salary of £30,000 plus a performance‑related bonus, competitive pension plan (4% contribution), generous holiday allowance (25 days, up to 28 with long service), comprehensive health cash plan, cycle‑to‑work scheme, long‑service awards, employee‑of‑the‑season recognition, and free parking at head office.
Seniority level Entry levelEmployment type Full-time
Job function Information Technology
Industries Manufacturing
Customer Technical Support Advisor (Swimming Pool Products) in Witney employer: Fluidra SA
Certikin is an exceptional employer, offering a supportive work environment in Witney, Oxfordshire, where you can thrive as a Customer Technical Support Advisor. With a focus on employee growth, competitive benefits including a performance-related bonus, generous holiday allowance, and a comprehensive health cash plan, Certikin fosters a culture of recognition and teamwork within a knowledgeable team dedicated to delivering high-quality service in the swimming pool industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Technical Support Advisor (Swimming Pool Products) in Witney
✨Tip Number 1
Get to know the company inside out! Research Certikin and its products, especially in the swimming pool sector. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your technical knowledge! Brush up on any mechanical or electrical concepts related to swimming pools. Being able to speak confidently about these topics can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Certikin.
We think you need these skills to ace Customer Technical Support Advisor (Swimming Pool Products) in Witney
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight any technical skills or experience you have, especially if it's related to the mechanical or electrical industry. We want to see how you can bring your expertise to our team!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Technical Support Advisor role. We love seeing candidates who take the extra step.
Be Personable:Since this role involves building relationships with customers, let your personality shine through in your application. We’re looking for someone who can connect with people, so don’t be afraid to show us who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Fluidra SA
✨Know Your Products
Before the interview, make sure you familiarise yourself with Certikin's range of swimming pool products. Understanding the technical aspects and benefits of these products will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Technical Support Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've effectively handled customer enquiries or resolved issues in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific scenarios where you've successfully solved technical problems. Think about challenges you've faced in previous roles and how you approached them. This will highlight your analytical skills and practical thinking.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or upcoming product launches. This shows your enthusiasm for the role and helps you gauge if Certikin is the right fit for you.
