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- Tasks: Provide first point of contact support for clients' IT systems and resolve technical issues.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Enjoy subsidised health care, generous holidays, and a pension contribution.
- Why this job: Kickstart your IT career while making a real difference for clients.
- Qualifications: Basic IT knowledge, customer service skills, and a willingness to learn.
- Other info: Flexible working arrangements and great team culture.
The predicted salary is between 25000 - 30000 £ per year.
Role Overview
You’ll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business‑as‑usual support.
Requirements
- A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
- Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain.
- Experience in configuring wireless networks and technologies. Unifi / Ubiquiti would give you a headstart!
- A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
- Possess a willingness to learn and co‑operate as part of a team.
- Excellent telephone manner is required along with friendly customer service skills.
- Attention to detail is very important.
- A logical approach to problem solving coupled with common sense.
- Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.
Benefits after probationary period
- Subsidised health and dental care
- Employee Assistance Programme (EAP)
- Life assurance (3x salary)
- Pension contribution – 5% company contribution
- Generous holiday entitlement
- One day off for birthday
- Half price internet connectivity
- Department incentives
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
Other Available Positions in Woking employer: FluidOne
Contact Detail:
FluidOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Other Available Positions in Woking
✨Tip Number 1
Get your networking game on! Make sure you connect with people in the industry, whether it's through LinkedIn or local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that job.
✨Tip Number 2
Practice makes perfect! Before any interview, we recommend doing mock interviews with friends or family. This will help you get comfortable talking about your skills and experiences, especially when it comes to IT support scenarios.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss how you've tackled technical issues in the past. We want to hear about your logical approach and how you’ve used common sense to resolve incidents.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Other Available Positions in Woking
Some tips for your application 🫡
Show Your IT Skills: Make sure to highlight your understanding of IT and relevant technologies in your application. Mention any experience you have with Windows Server, networking, or Microsoft 365 to catch our eye!
Be Personable: Since this role involves customer service, let your friendly side shine through! Use a warm tone in your written application to show us you’ve got the excellent telephone manner we’re looking for.
Attention to Detail is Key: Double-check your application for any typos or errors. A well-structured and clear application reflects your attention to detail, which is super important for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FluidOne
✨Know Your IT Basics
Make sure you brush up on your understanding of IT terminology, especially around Windows Server and Workstation products. Familiarity with networking technologies will also give you an edge, so don’t hesitate to review those concepts before the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've identified and resolved technical incidents. Think about times when you used a logical approach to troubleshoot issues, as this will demonstrate your ability to handle the responsibilities of the role effectively.
✨Demonstrate Customer Service Savvy
Since this role involves direct client interaction, practice your telephone manner and customer service skills. Be ready to explain how you would handle difficult situations or provide support to clients, showcasing your friendly and approachable nature.
✨Be Punctual and Flexible
Arrive on time for your interview and express your willingness to be flexible with working arrangements. This shows that you understand the importance of punctuality and adaptability in a support role, which is crucial for maintaining operational efficiency.