At a Glance
- Tasks: Provide first point of contact IT support and resolve technical issues for clients.
- Company: FluidOne, an award-winning provider of Connected Cloud solutions with a vibrant culture.
- Benefits: Generous holiday entitlement, life assurance, and employee assistance programme after probation.
- Other info: Flexible working arrangements and opportunities for personal growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in clients' IT experiences.
- Qualifications: Basic IT knowledge, experience with Windows systems, and a passion for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Company Overview
Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023. FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and making them simple and secure, so end-users can access their business applications wherever they are.
Role Overview
You’ll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support.
Requirements
- A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
- Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain.
- Experience in configuring wireless networks and technologies. Unifi / Ubiquiti would give you a headstart!
- A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
- Possess a willingness to learn and co-operate as part of a team.
- Excellent telephone manner is required along with friendly customer service skills.
- Attention to detail is very important.
- A logical approach to problem solving coupled with common sense.
- Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.
Benefits after probationary period
- Employee Assistance programme (EAP)
- Life assurance (3 x salary)
- Discount Platform Pension contribution- 5% company contribution
- Generous Holiday Entitlement
- One day off for Birthday
- Half price internet connectivity
- Ride2Work scheme
- Department incentives
- Volunteer day scheme
IT Helpdesk Technician in Woking employer: FluidOne
FluidOne is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. Located in a dynamic environment, the company provides comprehensive benefits such as life assurance and pension contributions, ensuring that employees feel valued and secure in their roles. With opportunities for skill development and career advancement, FluidOne is committed to fostering a rewarding workplace for its IT Support Specialists.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Technician in Woking
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows Server, networking, and the Microsoft Office suite. The more confident you are with these tools, the better you'll impress during interviews.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for clients, role-play common scenarios with friends or family. This will help you nail that friendly telephone manner they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining FluidOne and being part of their amazing team.
We think you need these skills to ace IT Helpdesk Technician in Woking
Some tips for your application 🫡
Show Your IT Skills:Make sure to highlight your understanding of IT terminology and experience with Windows systems in your application. We want to see how your skills align with the role, so don’t hold back on showcasing your technical know-how!
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. Mention your experience with networking technologies and customer service skills, as these are key for us at FluidOne. A personal touch goes a long way!
Be Professional Yet Friendly:Since you'll be the first point of contact for our clients, it’s important to convey a friendly tone in your written application. Show us your excellent telephone manner through your writing – we love a good vibe!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at FluidOne
✨Know Your Tech Basics
Make sure you brush up on your IT terminology and concepts, especially around Windows Server, desktop operating systems, and networking technologies. Being able to speak confidently about these topics will show that you're ready to tackle the technical challenges of the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, practice your telephone manner and friendly customer service approach. Think of examples from your past experiences where you’ve successfully resolved issues for customers, as this will demonstrate your ability to handle support queries effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach problem-solving. FluidOne values a logical approach, so think of specific instances where you've identified and resolved technical incidents. Be ready to explain your thought process and how you ensure that issues are resolved efficiently.
✨Be Punctual and Flexible
Punctuality is key in this role, so make sure you arrive on time for your interview. Also, be prepared to discuss your flexibility regarding working arrangements, as this shows that you’re willing to adapt to the needs of the team and the company.
