Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client portfolios and build trusted relationships while simplifying IT strategies.
- Company: FluidOne is a top-rated Connected Cloud solutions provider with a strong culture and impressive NPS.
- Benefits: Enjoy hybrid work, generous holidays, life assurance, and unique perks like a volunteer day scheme.
- Why this job: Join a dynamic team where your tech passion meets impactful client solutions in a supportive environment.
- Qualifications: Strong communication skills and basic IT knowledge preferred; must be professional and friendly.
- Other info: Hybrid working model: 3 days in the office, 2 days remote; driving license required.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023.
FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.
Role Overview
We are looking for an enthusiastic Manged Services Account Manager with a keen interest, understanding and passion for technology, to help us manage and develop our customer portfolio, both by generating appointments with new prospects, supporting with commercial proposals to existing customers and working with our commercial team to respond to inbound or other lead generation activities. The person must be professional and friendly, plus have the confidence represent FluidOne and the quality service we provide.
Responsibilities
- Managing a portfolio of clients and creating a trusted relationship with them.
- Organisation and tracking client review meetings, creating & managing client IT roadmaps & risk registers.
- Attending client review meetings and articulating IT Strategy into easy-to-understand language and carrying out presentations to key decision makers within the Client Business.
- Working with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projects.
- Working with the Technical teams to spec out and quote project work.
- Project Management, resource scheduling, stakeholder relationship management and client communications during new installations/projects.
- Tracking open action lists, and ensuring actions are completed on time and to a high quality, working closely with the Technical Support teams.
- Preparing and issuing proposals, quotes and invoices; prompt delivery of monthly client reports.
- Working alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clients.
- Helping clients understand new technology solutions and how to protect them.
- Preparing for, organising, and undertaking Discovery Audits for new/potential clients.
- Organising and chairing New Client On-Boarding Planning and Review meetings.
Requirements
- Excellent communication skills including proficiency in English
- Proven track record in the IT industry working for a reseller – Basic Technical Knowledge of IT Systems and Networks – Preferable but not essential
- Good IT skills, use of Windows Office, CRM Systems such as Sales Force
- Excellent people, communication and presentation skills
- Flexibility and good work ethic, as well as a team player
- A friendly and outgoing personality
- A professional appearance with good time keeping
- Hybrid working – 3 days in the Camberley Office – 2 Days WFH
- Driving Licence.
Benefits after probationary period
- Employee Assistance programme (EAP)
- Life assurance (3 x salary)
- Discount Platform
- Pension contribution- 5% company contribution
- Generous Holiday Entitlement
- One day off for Birthday
- Half price internet connectivity
- Ride2Work scheme
- Department incentives
- Volunteer day scheme
Technical Account Manager employer: FluidOne
Contact Detail:
FluidOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with FluidOne's services and solutions. Understanding their Connected Cloud offerings, especially in areas like SD-WAN and cyber security, will help you articulate how you can contribute to their client relationships.
✨Tip Number 2
Network with current employees or industry professionals who have experience in managed services. This can provide you with insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in managing client portfolios and how you've successfully built trusted relationships. Be ready to share specific examples that demonstrate your communication and presentation skills.
✨Tip Number 4
Showcase your flexibility and team player attitude during the interview process. FluidOne values a friendly and outgoing personality, so be sure to convey your enthusiasm for collaboration and customer service.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Account Manager position. Make sure you understand the responsibilities and requirements, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in the IT industry, particularly if you've worked for a reseller. Mention any specific projects or roles that demonstrate your ability to manage client relationships and technical requirements.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, provide examples of how you've successfully communicated complex technical information to non-technical stakeholders in your previous positions.
Personalize Your Application: Make your application stand out by personalizing it. Address the hiring manager by name if possible, and express your enthusiasm for FluidOne's culture and values. This shows that you've done your research and are genuinely interested in the company.
How to prepare for a job interview at FluidOne
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. FluidOne values candidates who have a keen interest and understanding of tech solutions, so share examples of how you've engaged with technology in your previous roles.
✨Demonstrate Excellent Communication Skills
Since the role requires articulating IT strategies in an easy-to-understand manner, practice explaining complex technical concepts simply. This will showcase your ability to communicate effectively with clients and stakeholders.
✨Prepare for Client Relationship Management
Be ready to discuss your experience in managing client relationships. Think of specific examples where you built trust and rapport with clients, as this is crucial for the role at FluidOne.
✨Familiarize Yourself with Project Management
Brush up on your project management skills and be prepared to talk about your experience in scheduling resources and managing stakeholder communications. Highlight any relevant tools or methodologies you've used in past projects.
