At a Glance
- Tasks: Manage customer renewals, track deadlines, and prepare quotes to ensure smooth operations.
- Company: FluidOne, an award-winning provider of secure Connected Cloud Solutions with a vibrant culture.
- Benefits: Subsidised health care, generous holidays, pension contributions, and fun team incentives.
- Other info: Great career growth opportunities in a supportive and innovative environment.
- Why this job: Join a dynamic team and play a key role in customer retention and satisfaction.
- Qualifications: Organised, detail-oriented, and comfortable working with various teams and systems.
The predicted salary is between 63000 - 77000 £ per year.
Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions.
A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era.
The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments.
For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support.
Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers – from growing SMBs to large, complex enterprises – benefit from trusted, innovative, and future-ready IT services.
Role Overview: The Renewals Administrator will be responsible for supporting the management, tracking and processing of customer renewals across the BIT customer base. Sitting within the Sales Support team, the role will ensure renewal activity is managed in a timely, accurate and organised way, helping to protect recurring revenue, improve customer retention and support the wider commercial team.
The role will involve maintaining accurate renewal records, liaising with customers, vendors, distributors and internal teams, preparing renewal quotations, tracking renewal deadlines and ensuring opportunities are progressed before expiry. The Renewals Administrator will also support the wider Sales Support function by providing cover for other sales support roles during periods of annual leave, absence or increased workload, helping to maintain continuity of service for customers and colleagues.
This is an important administrative and commercially focused support role, suited to someone who is organised, proactive, detail-driven and comfortable working across multiple systems, customers and internal departments.
Responsibilities:
- Maintain accurate records of upcoming customer renewals, contract end dates, licence expiries and service renewal dates to ensure renewal activity is managed in advance.
- Prepare accurate and timely renewal quotations, working with vendors, distributors, procurement, sales and internal teams to obtain pricing and ensure information is commercially appropriate.
- Liaise with customers regarding upcoming renewals, pricing, contract information, licence requirements and renewal queries in a professional and timely manner.
- Work closely with the Sales Support Manager, Account Managers and wider commercial team to ensure renewal opportunities are visible, progressed and completed before expiry.
- Obtain renewal pricing, validate contract information, confirm product or licence details and manage renewal queries with vendors and distributors.
- Update customer records, renewal opportunities, quote activity and internal notes to ensure accurate visibility, forecasting and reporting.
- Proactively follow up on outstanding renewal quotes, customer responses and internal actions to help secure renewals and reduce missed or delayed opportunities.
- Support the processing of renewal orders through the required internal systems, including order entry, validation, internal handover and support with invoicing or order queries where required.
- Help identify potential risks, delays or customer concerns within the renewal process and elevate these to the Sales Support Manager or Account Manager where appropriate.
- Maintain renewal trackers and provide updates on renewal status, outstanding actions, upcoming deadlines and completed activity.
- Follow agreed sales support, renewal and commercial processes to ensure consistency, accuracy and good internal documentation.
- Work closely with Sales Support, Account Management, Procurement, Finance, Service Delivery, Logistics and Operations to ensure renewal activity is completed smoothly and customer requirements are handled efficiently.
- Provide cover for wider Sales Support roles during annual leave, absence or busy periods, supporting quote generation, customer enquiries, order processing, CRM updates and general administrative tasks where needed.
- Perform general administrative duties as required to support the Sales Support Manager and wider commercial team.
Requirements:
- Confident and proactive attitude
- Strong attention to detail
- Highly organised with the ability to manage multiple deadlines
- Comfortable working with customers, vendors and internal teams
- Ability to analyse information and ask relevant questions
- Able to follow procedures and maintain accurate records
- Calm under pressure
- Good administrative and system skills
- Commercial awareness and an understanding of the importance of customer retention
Benefits after probationary period:
- Subsidised health and dental care
- Employee Assistance Programme (EAP)
- Life assurance (3x salary)
- FluidOne breakfast and refreshments on office days
- Pension contribution – 5% company contribution
- Generous holiday entitlement
- One day off for birthday
- Half price internet connectivity
- Department incentives
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
Renewals Administrator Location: Sheffield Report to: Sales Support Manager Hours: Full time pe[...] employer: FluidOne
FluidOne is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. Located in a dynamic environment, the company provides comprehensive benefits such as life assurance and pension contributions, ensuring that employees feel valued and secure in their roles. With opportunities for skill development and career advancement, FluidOne is committed to fostering a rewarding workplace for its IT Support Specialists.
StudySmarter Expert Advice🤫
We think this is how you could land Renewals Administrator Location: Sheffield Report to: Sales Support Manager Hours: Full time pe[...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FluidOne. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FluidOne before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewals Administrator Location: Sheffield Report to: Sales Support Manager Hours: Full time pe[...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FluidOne:Your cover letter is your chance to shine! Tell us why you want to work at FluidOne specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FluidOne!
How to prepare for a job interview at FluidOne
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
