At a Glance
- Tasks: Diagnose and resolve 1st line IT issues for diverse clients remotely.
- Company: FluidOne, a dynamic company focused on excellent customer service.
- Benefits: Flexible remote work, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with plenty of learning opportunities.
- Why this job: Join a supportive team and enhance your tech skills while helping others.
- Qualifications: Basic IT knowledge and strong communication skills required.
The predicted salary is between 25000 - 35000 £ per year.
Fluid One is seeking a proactive Helpdesk Engineer to join our remote support team, handling 1st line IT issues for a varied client base.
You will diagnose network, software and hardware problems, communicate clearly with end users, and ensure incidents are resolved promptly or escalated as needed.
Daily tasks include using remote‑access tools, managing service requests and maintaining updates in the Service Desk system, with a focus on customer service excellence in a fast‑paced environment.
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Remote Helpdesk Engineer 1st Line Windows and M365 in Sheffield employer: FluidOne
FluidOne is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. Located in a dynamic environment, the company provides comprehensive benefits such as life assurance and pension contributions, ensuring that employees feel valued and secure in their roles. With opportunities for skill development and career advancement, FluidOne is committed to fostering a rewarding workplace for its IT Support Specialists.
