At a Glance
- Tasks: Build, configure, and maintain IT equipment while delivering top-notch customer service.
- Company: Join FluidOne, an award-winning tech company with a vibrant culture and strong growth.
- Benefits: Enjoy subsidised health care, generous holidays, and a supportive work environment.
- Other info: Great career development opportunities in a dynamic and inclusive workplace.
- Why this job: Be part of a team that empowers businesses in the AI era with innovative IT solutions.
- Qualifications: Knowledge of Microsoft operating systems and troubleshooting skills are essential.
Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions.
A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era.
The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are. FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments.
For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support.
Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers – from growing SMBs to large, complex enterprises – benefit from trusted, innovative, and future-ready IT services.
Role Overview: As an IT Technician, you will play a key role in delivering high-quality workshop services by building, configuring, maintaining, and repairing IT equipment to meet client requirements. You will take ownership of the day-to-day operation of the workshop, ensuring work is completed efficiently, accurately, and to a consistently high standard. Working closely with clients and internal teams, you will provide timely updates on equipment builds, repair progress, and workshop activity while delivering an excellent customer experience.
The role requires strong technical knowledge, excellent organisational skills, and a proactive approach to problem-solving to ensure all equipment is prepared, repaired, and returned in line with agreed service levels.
Responsibilities:
- Workshop Support: Diagnose and resolve hardware and operating system issues in the workshop. Complete hardware and software break/fix tasks to maintain high operational standards. Assist with stockroom & shipping cover when required.
- Equipment Build and Configuration: Build, configure, and prepare new IT equipment to the required specification.
- Ownership, Quality, and Records: Own end-user issues through to resolution, escalating where required. Complete all work to a high standard, ensuring consistent quality across workshop and field-based activities. Maintain accurate service-system records for completed work, updates, and resolutions.
Requirements:
- Desktop and Productivity Platforms: Working knowledge of Microsoft desktop operating systems, including Windows 10 and Windows 11. Proficient in Microsoft Office 2019 and Microsoft 365.
- Server and Infrastructure Knowledge: Understanding of Windows Server operating systems.
- Networking and Troubleshooting: Knowledge of network technologies and core networking principles. Ability to diagnose, repair, and troubleshoot PC hardware and software issues.
Desirable Skills and Experience:
- Experience with server hardware builds and related software.
- Knowledge of WDS/MDT for imaging and deployment.
- Familiarity with Microsoft Intune and modern endpoint management.
- Experience using Acronis imaging software.
- Understanding of common diagnostic and system analysis tools.
Benefits after probationary period:
- Subsidised health and dental care
- Employee Assistance Programme (EAP)
- Life assurance (3x salary)
- FluidOne breakfast and refreshments on office days
- Pension contribution – 5% company contribution
- Generous holiday entitlement
- One day off for birthday
- Half price internet connectivity
- Department incentives
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
IT Technician in Sheffield employer: FluidOne
FluidOne is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. Located in a dynamic environment, the company provides comprehensive benefits such as life assurance and pension contributions, ensuring that employees feel valued and secure in their roles. With opportunities for skill development and career advancement, FluidOne is committed to fostering a rewarding workplace for its IT Support Specialists.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Sheffield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what FluidOne values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges FluidOne might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at FluidOne!
✨Direct Apply to FluidOne
Let's not forget to apply directly through the FluidOne website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at FluidOne.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at FluidOne. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at FluidOne
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
