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- Tasks: Grow and retain revenue by managing client accounts and identifying service opportunities.
- Company: FluidOne, an award-winning provider of secure Connected Cloud Solutions.
- Benefits: Generous holiday, life assurance, employee assistance programme, and half-price internet connectivity.
- Why this job: Join a top-rated company and make a real impact in the tech industry.
- Qualifications: Experience in account management within IT services and strong relationship-building skills.
- Other info: Flexible hybrid role with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Senior Account Manager – Managed Services
Location: Sheffield
Report to:
Hours: Full time permanent
Company Overview:
Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.
FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.
Role Overview:
As Senior Account Manager – Managed Services, your primary focus will be to grow and retain recurring revenue across a portfolio of managed service clients. You’ll act as a strategic advisor, identifying opportunities to expand service adoption, improve client satisfaction, and drive long-term value through proactive account management and solution alignment. This hybrid role is based in Sheffield, with flexibility for client site visits and remote work.
Key Responsibilities
- Drive Recurring Revenue Growth: Identify upsell and cross-sell opportunities across managed services (e.g. IT support, infrastructure, cyber security, cloud solutions).
- Client Retention & Expansion: Build strong relationships with key stakeholders to ensure high renewal rates and long-term engagement.
- Strategic Account Planning: Develop and maintain client-specific IT roadmaps and service strategies aligned to business goals.
- Contract Management: Lead renewals, amendments, and commercial negotiations to maximise margin and value.
- Sales Forecasting & CRM Management: Maintain accurate pipeline data and forecast recurring revenue growth.
- Service Review Leadership: Conduct regular client reviews to assess performance, identify risks, and present strategic recommendations.
- Project Oversight: Collaborate with technical teams to scope, quote, and deliver managed service projects.
- Stakeholder Coordination: Bring together internal experts and client stakeholders to support solution design and delivery.
- Discovery & Onboarding: Lead audits and onboarding sessions for new clients, ensuring smooth transitions and early value delivery.
- Technology Advisory: Educate clients on emerging technologies and how they can enhance operational efficiency and security.
Ideal Candidate
- Proven experience in account management, ideally within IT managed services or technology.
- Strong commercial acumen with a track record of growing recurring revenue.
- Excellent relationship-building and stakeholder management skills.
- Comfortable presenting technical concepts in business-friendly language.
- Highly organised, proactive, and customer-focused.
- Full UK driving licence required.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Benefits after probationary period
- Employee Assistance Programme (EAP)
- Life Assurance (3x salary)
- Sodexo Discount Platform
- Complimentary breakfast and refreshments
- 5% company pension contribution
- Generous holiday entitlement + birthday leave
- Half-price internet connectivity
How To Apply
Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field.
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
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Senior Account Manager – Managed Services employer: FluidOne
Contact Detail:
FluidOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager – Managed Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Senior Account Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, highlight your experience in account management and how you've driven revenue growth in the past. Use specific examples to demonstrate your skills and make a lasting impression.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like FluidOne, and express your interest in working with them. A well-timed email can open doors you didn’t even know existed.
✨Tip Number 4
Keep it real during interviews! Be prepared to discuss how you can help clients grow and retain their services. Show that you understand their needs and can provide tailored solutions. Remember, it’s all about building those strong relationships!
We think you need these skills to ace Senior Account Manager – Managed Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in account management and any specific achievements in IT managed services. We want to see how you can grow recurring revenue!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for FluidOne. Mention your relationship-building skills and how you can drive client satisfaction. Let us know what excites you about this role!
Showcase Your Commercial Acumen: In your application, don’t forget to showcase your commercial acumen. Share examples of how you've successfully identified upsell opportunities or improved client retention in previous roles. We love seeing those numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at FluidOne
✨Know Your Stuff
Make sure you understand FluidOne's services and how they relate to the role of Senior Account Manager. Brush up on IT managed services, cyber security, and cloud solutions so you can speak confidently about them during the interview.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight your ability to manage stakeholders and ensure client satisfaction, as this is crucial for retaining and expanding accounts.
✨Be Ready to Discuss Strategy
Think about how you would approach strategic account planning. Be prepared to discuss how you would develop IT roadmaps and service strategies that align with business goals, showcasing your commercial acumen.
✨Ask Insightful Questions
Prepare thoughtful questions about FluidOne’s vision for AI adoption and how they plan to enhance their managed services. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
