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For Companies At a Glance
- Tasks: Manage key infrastructure clients and grow recurring revenue through strong relationships.
- Company: FluidOne, an award-winning provider of secure Connected Cloud Solutions.
- Benefits: Generous holiday, life assurance, employee assistance programme, and half-price internet connectivity.
- Why this job: Join a top-rated company and lead innovative infrastructure solutions in the AI era.
- Qualifications: Experience in IT infrastructure account management and excellent communication skills.
- Other info: Flexible hybrid role with opportunities for professional growth and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Hours
Full time permanent
Company Overview
Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.
FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.
Role Overview
As Senior Account Manager – Infrastructure, your primary focus will be to grow and retain recurring revenue across a portfolio of infrastructure service clients. You will lead client relationships focused on hardware (\’tin\’) and infrastructure solutions, while also identifying cross-sell opportunities across Managed Services, Cyber Security, and other overlay teams. This hybrid role is based in Sheffield, with flexibility for client site visits and remote work.
Key Responsibilities
- Manage a portfolio of key infrastructure clients and build trusted relationships.
- Lead client review meetings and maintain IT roadmaps and risk registers.
- Track and forecast recurring infrastructure revenue using CRM tools.
- Negotiate contract renewals and amendments to maximise client value.
- Manage the full sales cycle in collaboration with technical and operational teams.
- Present infrastructure strategies in clear, business-friendly language.
- Coordinate internal and client stakeholders for service and commercial discussions.
- Oversee project scoping, quoting, and delivery with technical teams.
- Ensure high-quality client communications during installations and transitions.
- Prepare proposals, quotes, invoices, and monthly client reports.
- Track hardware/software renewals and identify upsell opportunities.
- Educate clients on infrastructure innovations and security best practices.
- Lead onboarding and discovery audits for new clients.
- Collaborate with overlay teams (Managed Services, Cyber Security, etc.) to cross-sell complementary solutions.
Ideal Candidate Profile
- Experience in IT infrastructure or managed services account management.
- Strong commercial acumen and ability to grow recurring revenue.
- Excellent stakeholder management and communication skills.
- Ability to present technical concepts in a business context.
- Highly organised and proactive with a customer-first mindset.
- Comfortable working with overlay teams to deliver cross-functional solutions.
- Full UK driving licence required.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Benefits after probationary period
- Employee Assistance Programme (EAP)
- Life Assurance (3x salary)
- Sodexo Discount Platform
- Complimentary breakfast and refreshments
- 5% company pension contribution
- Generous holiday entitlement + birthday leave
- Half-price internet connectivity
How To Apply
Send CV with covering letter to recruitment at fluidone dot com with the job title as the subject field.
FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
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Senior Account Manager – Infrastructure employer: FluidOne
Contact Detail:
FluidOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager – Infrastructure
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections we make, the better our chances of landing that Senior Account Manager role!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to account management and infrastructure solutions. We can even role-play with friends or family to get comfortable presenting our skills and experiences in a clear, business-friendly way.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies that highlight your successes in managing client relationships and growing revenue. This will help us stand out and demonstrate our value to potential employers like FluidOne.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our applications to match the specific needs of the role, making it easier for hiring managers to see why we’re the perfect fit.
We think you need these skills to ace Senior Account Manager – Infrastructure
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Account Manager role. Highlight your experience in IT infrastructure and managed services, and don’t forget to showcase your commercial acumen and stakeholder management skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for FluidOne. Mention specific achievements that demonstrate your ability to grow recurring revenue and manage client relationships effectively.
Showcase Your Communication Skills: Since this role involves presenting technical concepts in a business-friendly way, make sure your application reflects your communication skills. Use clear and concise language, and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate to take that step!
How to prepare for a job interview at FluidOne
✨Know Your Stuff
Make sure you brush up on your knowledge of IT infrastructure and managed services. FluidOne is looking for someone who can speak confidently about hardware solutions and the latest in cyber security. Familiarise yourself with their offerings and be ready to discuss how you can contribute to their vision of secure AI adoption.
✨Showcase Your Relationship Skills
As a Senior Account Manager, building trusted relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or led client review meetings. Highlight your ability to communicate complex technical concepts in a way that resonates with business stakeholders.
✨Be Proactive and Organised
FluidOne values a proactive approach, so come prepared with questions about their processes and how you can help streamline them. Bring along a few ideas on how to track and forecast recurring revenue effectively using CRM tools, as this will show your organisational skills and commercial acumen.
✨Cross-Sell Like a Pro
Since the role involves identifying cross-sell opportunities, think about how you can leverage your experience with overlay teams. Prepare to discuss strategies for upselling complementary solutions, and be ready to share any successful cross-selling experiences you've had in the past.
