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- Tasks: Manage sales enquiries, prepare quotes, and keep the office running smoothly.
- Company: FluidOne, an award-winning provider of secure Connected Cloud Solutions.
- Benefits: Subsidised health care, generous holiday, and a supportive work environment.
- Why this job: Join a top-rated company and make a real impact in a growing business.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Exciting opportunities for career development and collaboration across departments.
The predicted salary is between 36000 - 60000 £ per year.
Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments to make them simple and secure, so end-users can access their business applications wherever they are.
Role Overview: The position of Senior Sales and Office Administrator is an office-based role at the FluidOne Brighton branch, which operates as a local IT provider and MSP for the southeast of England. Responsibilities include managing sales enquiries, preparing quotes, coordinating with technical teams, maintaining accurate records, and handling general administrative tasks to keep the office running efficiently. The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to prioritise in a fast-paced environment. This is a fantastic opportunity to contribute to a growing business and play a key role in delivering outstanding service to our clients. The responsibilities may develop to include/overlap with other branches of FluidOne IT, as the business integrates systems and processes.
Role Responsibilities:
- Process customer sales orders and ensure all details are correct.
- Respond to and follow up on sales enquiries via email and telephone.
- Prepare and manage renewal quotations for ongoing services and contracts.
- Manage Office 365 billing and subscriptions for customers.
- Handle Azure billing and ensure accurate invoicing.
- Prepare and process sales invoices and manage customer billing cycles.
- Purchase hardware and software from approved suppliers.
- Order broadband, leased lines, and web hosting services as required.
- Maintain commercial relationships with manufacturers and suppliers to secure best terms.
- Manage contract renewals to ensure continuity of service.
- Handle domain renewals and maintain accurate records.
- Register support packs and ensure customers receive appropriate coverage.
- Answer incoming telephone calls and direct them appropriately.
- Manage goods-in processes, stock control, and organise courier collections and deliveries.
- Liaise with other departments and attend meetings to support business development.
- Attend training sessions to develop relevant knowledge and skills for the role.
Role Requirements (Desirable):
- Previous experience in both sales support and customer-facing roles within an IT MSP.
- Familiarity with CRM and sales tools.
- Knowledge of IT services such as cloud, security, and managed services.
Benefits after probationary period:
- Subsidised health and dental care
- Employee Assistance Programme (EAP)
- Life assurance (3x salary)
- Pension contribution – 5% company contribution
- Generous holiday entitlement
- One day off for birthday
- Half price internet connectivity
- Department incentives
How To Apply: Send CV with covering letter to recruitment@fluidone.com with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
Other Available Positions employer: FluidOne
Contact Detail:
FluidOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Other Available Positions
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job!
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you get comfortable with common questions and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your skills! If you’ve got relevant experience or projects, don’t be shy about sharing them. Create a portfolio or a personal website to showcase what you can bring to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a fantastic team at FluidOne!
We think you need these skills to ace Other Available Positions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the role. Highlight any previous experience in sales support or customer-facing roles within an IT MSP, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the position and how you can contribute to our team at FluidOne. Keep it concise but engaging.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and well-structured. This will demonstrate your ability to communicate effectively, which is something we value highly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FluidOne
✨Know FluidOne Inside Out
Before your interview, take some time to research FluidOne's services and company culture. Understanding their focus on IT security, cloud solutions, and customer service will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Senior Sales and Office Administrator, communication is key. Prepare examples of how you've effectively managed sales enquiries or collaborated with teams in the past. This will demonstrate your ability to thrive in a fast-paced environment and handle customer interactions smoothly.
✨Be Detail-Oriented
Given the importance of accuracy in processing sales orders and managing billing, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your keen eye for detail made a difference in your previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about FluidOne’s approach to AI adoption or how they support their staff's professional development. This shows that you're not just looking for any job, but that you're interested in contributing to their success.
