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- Tasks: Provide first point of contact support and resolve technical incidents for clients.
- Company: FluidOne, an award-winning provider of Connected Cloud Solutions with a strong company culture.
- Benefits: Subsidised health care, generous holiday entitlement, and employee discounts.
- Why this job: Join a top-rated company and make a real impact in IT support.
- Qualifications: Basic IT knowledge, experience with Windows systems, and a willingness to learn.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Location: Newcastle (Client Site)
Report To: Service Desk Manager
Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions.
Role Overview: Provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support.
Requirements:
- A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
- Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain.
- Experience in configuring wireless networks and technologies. Unifi / Ubiquiti would give you a headstart!
- A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
- Possess a willingness to learn and co-operate as part of a team.
- Excellent telephone manner is required along with friendly customer service skills.
- Attention to detail is very important.
- A logical approach to problem solving coupled with common sense.
- Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.
Benefits After Probationary Period:
- Subsidised Health and subsidised dental care
- Employee Assistance programme (EAP)
- Life assurance (3 x salary)
- Sodexo Discount Platform
- FluidOne breakfast and refreshments on working days
- Pension contribution- 5% company contribution
- Generous Holiday Entitlement
- One day off for Birthday
- Half price internet connectivity
- Ride2Work scheme
- Department incentives
- Volunteer day scheme
How To Apply: Send an up-to-date CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
Helpdesk Technician in Newcastle upon Tyne employer: FluidOne
Contact Detail:
FluidOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Technician in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! FluidOne values customer service and teamwork, so show us your friendly side during interviews. Research their services and think about how you can contribute to their mission of providing top-notch IT support.
✨Tip Number 2
Brush up on your technical skills! Make sure you're comfortable with Windows Server, networking technologies, and Microsoft 365. We want to see that you can hit the ground running and tackle those tech issues head-on.
✨Tip Number 3
Practice your problem-solving skills! FluidOne is all about resolving incidents quickly, so be ready to demonstrate your logical approach to troubleshooting during the interview. Think of examples where you've successfully solved tech problems in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the FluidOne team. Don’t forget to tailor your CV to highlight your relevant experience!
We think you need these skills to ace Helpdesk Technician in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Helpdesk Technician role. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about the role and how your background makes you a great fit for FluidOne. Keep it friendly and professional.
Show Off Your IT Knowledge: Since this role requires a sound understanding of IT, don’t shy away from mentioning any relevant experience with Windows Server, networking technologies, or Microsoft 365. We love seeing your tech-savvy side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at FluidOne
✨Know Your Tech Basics
Make sure you brush up on your understanding of IT terminology, especially around Windows Server and Workstation products. FluidOne values a solid grasp of networking technologies, so be ready to discuss your experience with these systems.
✨Show Off Your Customer Service Skills
Since this role involves direct client interaction, practice your telephone manner and friendly customer service approach. Think of examples where you've successfully resolved issues for customers in the past, as this will demonstrate your ability to handle support queries effectively.
✨Be Ready to Problem Solve
FluidOne is looking for someone with a logical approach to problem-solving. Prepare to discuss specific instances where you've identified and resolved technical incidents. Highlight your attention to detail and how it has helped you in previous roles.
✨Flexibility is Key
Punctuality and flexibility are crucial for this position. Be prepared to discuss your availability and willingness to adapt to different working arrangements. Showing that you're ready to jump in when needed will make a great impression.