At a Glance
- Tasks: Manage customer orders and ensure timely delivery of connectivity products.
- Company: FluidOne, an award-winning provider of Connected Cloud Solutions in the UK.
- Benefits: Subsidised health care, life assurance, pension contributions, and birthday leave.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Join a top-rated company with a strong culture and make a real impact.
- Qualifications: Attention to detail, problem-solving skills, and telecommunications provisioning experience.
The predicted salary is between 30000 - 40000 £ per year.
Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for Q1 2026. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.
Role Overview
The Channel Provisioning agent will be an organised and diligent individual with strong attention to detail and persistence. The successful candidate will have experience in provisioning project connectivity products including Ethernet and Broadband services requiring civils works, wayleave and traffic management issues.
Our Channel Provisioning team are skilled in managing a high number of customer orders over a range of products and maintaining responses within SLA. They also provide support to Channel Partners ordering through FluidOne’s online portal, DASH. Workload and tasks are dynamically allocated by the team manager as required and demanded by business and customer needs.
Responsibilities
- Receiving orders or requests for updates from clients via the ticketing system. Responding to those tickets within the agreed SLA and managing that order or issue through to completion.
- Ensuring provisioning stages are followed during product delivery to our clients and reflected accurately on FluidOne’s ticketing system.
- Keeping clients updated on order progression in writing and according to the provided email templates and timetables for communication within FluidOne’s ticketing system.
- Answering client queries by phone and email within the Provisioning SLA or as required by your line manager.
- Working with other members of the Channel Provisioning team to ensure all tasks are completed in a timely manner and within defined KPIs, OLA and SLAs.
- Working closely with 3rd party carriers and internal teams to ensure that orders follow the shortest possible path from signature to billing.
- Ensuring provisioning conforms to the FluidOne product SLAs.
- Upholding FluidOne’s Service Teams Unified Service Standards.
- Adhering to quality communication standards defined by FluidOne.
- Adhering to FluidOne’s Security and Data Protection and confidentiality Clauses.
- Making recommendations for process change and training opportunities where appropriate.
- Undertaking any other duties deemed suitable by management.
- Maintaining job related training as required by management.
Requirements
- Attention to detail and a proactive approach is crucial to this role.
- Flexible, analytical and practical problem-solving skills.
- Excellent oral and written communication skills.
- Previous Telecommunications provisioning experience.
Benefits after probationary period
- Subsidised health and dental care.
- Employee Assistance Programme (EAP).
- Life assurance (3x salary).
- Discount platform.
- Pension contribution – 5% company contribution.
- One day off for birthday.
- Half price internet connectivity.
- Department incentives.
How To Apply
Send CV with covering letter to with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Provisioning Executive Location: London/ Colgate Report to: Provisioning Manager Hours:[...]
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like FluidOne and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like FluidOne.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Channel Provisioning Executive Location: London/ Colgate Report to: Provisioning Manager Hours:[...]
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at FluidOne.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at FluidOne.
How to prepare for a job interview at FluidOne
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
