Level 2 Helpdesk Engineer – Remote IT Support & Troubleshooting

Level 2 Helpdesk Engineer – Remote IT Support & Troubleshooting

Full-Time 30000 - 40000 Β£ / year (est.) No working from home possible
FluidOne

At a Glance

  • Tasks: Provide remote IT support and troubleshoot complex network and software issues.
  • Company: FluidOne, a dynamic tech company based in Sheffield.
  • Benefits: Health care subsidies and generous holiday entitlement after probation.
  • Other info: Remote work opportunity with a focus on professional growth.
  • Why this job: Join a supportive team and enhance your IT skills while making a difference.
  • Qualifications: At least 2 years of experience with Microsoft systems and networking.

The predicted salary is between 30000 - 40000 Β£ per year.

FluidOne in Sheffield is looking for a Level 2 Helpdesk Technician to provide remote support to clients. This role involves interfacing with end users, managing service requests in line with SLAs, and troubleshooting complex network and software issues.

The ideal candidate will have at least 2 years of relevant experience and strong expertise in Microsoft systems and networking concepts.

Benefits after the probation period include health care subsidies and a generous holiday entitlement.

Level 2 Helpdesk Engineer – Remote IT Support & Troubleshooting employer: FluidOne

FluidOne is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. Located in Sheffield, the company provides attractive benefits such as healthcare subsidies and generous holiday entitlement, ensuring that employees feel valued and motivated in their roles. With opportunities for skill enhancement and career advancement, FluidOne is committed to fostering a rewarding environment for its Level 2 Helpdesk Engineers.

FluidOne

Contact Details:

FluidOne Recruitment Team

We think you need these skills to ace Level 2 Helpdesk Engineer – Remote IT Support & Troubleshooting

Remote IT Support
Troubleshooting
Service Request Management
Microsoft Systems Expertise
Networking Concepts
Client Interfacing
SLA Management