At a Glance
- Tasks: Provide remote support and manage client cases with excellent communication.
- Company: Dynamic tech company focused on delivering top-notch customer service.
- Benefits: Full-time role with opportunities for growth and skill development.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Join a supportive team and enhance your tech skills while helping clients.
- Qualifications: Strong communication skills and ability to troubleshoot network/PC issues.
The predicted salary is between 30000 - 40000 £ per year.
As a Level 2 Helpdesk Technician you will work as part of a team that offers remote support to clients. The role includes managing various types of cases through interacting with end users; therefore, excellent written and spoken communication skills are essential.
Responsibilities
- Interface with end users via telephone, e-mail and remote‑control software
- Provide excellent service to clients and set expectations based on agreed processes
- Manage all service requests in accordance with agreed SLA’s
- ‘Own’ end user issues through to resolution or escalation
- Keep Service Desk software updated with case developments at all times
Requirements
- Ability to diagnose and resolve complex network / PC software issues
Level 2 Helpdesk Engineer Location: Sheffield Report to: Operations Director Hours: Full time p[...] employer: FluidOne
As a Level 2 Helpdesk Engineer in Sheffield, you will join a dynamic team dedicated to delivering exceptional remote support to clients. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can advance your career while enjoying a supportive environment. With competitive benefits and a commitment to work-life balance, we offer a rewarding workplace where your contributions are valued and recognised.
