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- Tasks: Provide first-class IT support and resolve technical issues for clients.
- Company: FluidOne, an award-winning provider of Connected Cloud Solutions.
- Benefits: Up to £28,000 salary, health care, generous holiday, and employee discounts.
- Why this job: Join a top-rated company and make a real difference in IT support.
- Qualifications: Experience in IT support, knowledge of Microsoft systems, and great communication skills.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 24000 - 28000 £ per year.
Location: Sheffield
Report To: Helpdesk Supervisor
Salary: Up to £28,000
Hours: Permanent, 37 hours a week, 9am - 5:30pm Monday to Thursday, 9am - 5pm Friday
Company Overview: Established in 2006, FluidOne is an award‑winning provider of Connected Cloud Solutions with a £110m turnover and focus on customer service. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023. The company supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions.
Role Overview: You’ll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business‑as‑usual support.
Responsibilities:
- Interface with end users via telephone, e‑mail and remote‑control software
- Provide excellent service to clients and set expectations based on agreed processes
- Manage all service requests in accordance with agreed SLAs
- Own end‑user issues through to resolution or escalation
- Keep Service Desk software updated with case developments at all times
Requirements:
- Ability to carry out network / PC software & hardware diagnostics verbally and / or remotely
- Knowledge of Microsoft Desktop Operating Systems (Windows 10 & 11)
- Knowledge of Microsoft Office apps
- Knowledge of Microsoft Office 365 administration
- Experience of managing users in Active Directory
- 12 months experience in a similar role
Benefits After Probationary Period:
- Subsidised Health and subsidised dental care
- Employee Assistance programme (EAP)
- Life assurance (3 x salary)
- Sodexo Discount Platform
- FluidOne breakfast and refreshments on working days
- Pension contribution – 5% company contribution
- Generous Holiday Entitlement
- One day off for Birthday
- Half price internet connectivity
- Ride2Work scheme
- Department incentives
- Volunteer day scheme
How To Apply: Send CV with covering letter to email address with the job title as the subject field. FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
Helpdesk Engineer employer: FluidOne
Contact Detail:
FluidOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on FluidOne. Understand their services and culture so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common helpdesk scenarios or technical questions with a friend. This will help you feel more confident and ready to tackle any tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! Remember, it's not just about technical know-how. Be prepared to discuss how you handle customer service situations and resolve conflicts. FluidOne values excellent service, so let that shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the FluidOne team. Don’t miss out!
We think you need these skills to ace Helpdesk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Helpdesk Engineer role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your tech know-how!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, highlight specific examples where you've successfully resolved technical issues. We’re all about proactive problem-solving here at FluidOne, so let us know how you’ve tackled challenges in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at FluidOne
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Desktop Operating Systems, especially Windows 10 and 11. Be ready to discuss your experience with Active Directory and how you've managed users in the past. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Customer Service is Key
FluidOne prides itself on excellent customer service, so be prepared to share examples of how you've provided top-notch support in previous roles. Think about specific situations where you resolved issues or exceeded client expectations, as this will demonstrate your commitment to service.
✨Practice Problem-Solving
Since the role involves troubleshooting technical incidents, practice explaining your thought process when diagnosing and resolving issues. You might even want to run through some common scenarios or problems you’ve faced before, so you can articulate your approach clearly during the interview.
✨Stay Updated on Industry Trends
FluidOne is focused on innovation, especially in AI and cloud solutions. Familiarise yourself with current trends in IT and how they relate to helpdesk support. Being able to discuss these topics will show that you're not only interested in the role but also invested in the future of the industry.
