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- Tasks: Provide first point of contact support and resolve technical incidents for clients.
- Company: FluidOne, an award-winning provider of Connected Cloud solutions with a vibrant culture.
- Benefits: Generous holiday entitlement, life assurance, and employee assistance programme after probation.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Basic IT knowledge, experience with Windows systems, and a passion for learning.
- Other info: Flexible working arrangements and opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Company Overview
Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023.
FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.
Role Overview
You’ll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business‑as‑usual support.
Requirements
- A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
- Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain.
- Experience in configuring wireless networks and technologies.
- Unifi / Ubiquiti would give you a headstart!
- A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
- Possess a willingness to learn and co-operate as part of a team.
- Excellent telephone manner is required along with friendly customer service skills.
- Attention to detail is very important.
- A logical approach to problem solving coupled with common sense.
- Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.
Benefits after probationary period
- Employee Assistance programme (EAP)
- Life assurance (3 x salary)
- Discount Platform
- Pension contribution- 5% company contribution
- Generous Holiday Entitlement
- One day off for Birthday
- Half price internet connectivity
- Ride2Work scheme
- Department incentives
- Volunteer day scheme
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Help Desk Technician employer: FluidOne
Contact Detail:
FluidOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Technician
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Windows Server, networking, and the Microsoft Office suite. The more confident you are with these tools, the better you'll impress during interviews.
✨Tip Number 2
Practice your problem-solving skills! Think of common IT issues and how you'd tackle them. Being able to demonstrate a logical approach to troubleshooting will show that you're ready for the Help Desk role.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've helped clients in the past. A friendly telephone manner and a willingness to assist are key traits FluidOne is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Help Desk Technician
Some tips for your application 🫡
Show Your IT Skills: Make sure to highlight your understanding of IT and relevant technologies in your application. Mention any experience you have with Windows Server, networking, or configuring wireless networks, as these are key for the Help Desk Technician role.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to FluidOne by using keywords from the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Personable: Since this role involves customer service, let your personality shine through in your application. A friendly tone and good communication skills can set you apart, so don’t be afraid to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FluidOne
✨Know Your Tech Basics
Make sure you brush up on your understanding of IT terminology, especially around Windows Server and Workstation products. FluidOne values a solid grasp of networking technologies, so be ready to discuss your experience with these systems.
✨Show Off Your Customer Service Skills
Since this role involves direct client interaction, practice your telephone manner and friendly customer service approach. Think of examples where you've successfully resolved issues for customers in the past, as this will demonstrate your ability to handle support queries effectively.
✨Be Ready to Problem Solve
FluidOne is looking for someone with a logical approach to problem-solving. Prepare to discuss specific incidents where you identified and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Willingness to Learn
FluidOne appreciates team players who are eager to learn. Be prepared to talk about how you've adapted to new technologies or processes in the past. Highlight any relevant training or certifications you've pursued to show your commitment to professional growth.
