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- Tasks: Map and redesign business processes, ensuring smooth system implementation and ongoing improvements.
- Company: FluidOne, an award-winning provider of Connected Cloud Solutions with a strong company culture.
- Benefits: Generous holiday, subsidised healthcare, birthday off, and a supportive work environment.
- Why this job: Join a top-rated company and make a real impact on business transformation projects.
- Qualifications: Experience as a Business Analyst in IT Managed Services and strong analytical skills.
- Other info: Dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Any of Sheffield, Chorley, Brighton or Camberley with travel required to all.
Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £104m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for November 2023. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 470 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2300 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. Addressing the needs of SME, mid-market and Enterprise, FluidOne consults with its customers to design solutions that complement their in-house IT structures. FluidOne takes complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.
Full Job Specification: We are seeking an experienced Business Analyst to play a pivotal role in mapping, analysing, and redesigning our core business processes. This role will be key to bridging our current operations with The Halo PSA best-practice framework, supporting a smooth and efficient system implementation. Following the Halo PSA project, the successful candidate will continue to support and lead other internal business improvement and transformation initiatives.
Main responsibilities:
- Map and document current business processes across service delivery, operations, sales, and finance.
- Perform a detailed gap analysis between existing processes and Halo PSA best-practice workflows.
- Work closely with department heads, process owners, and project managers to align business requirements with the implementation roadmap.
- Define and document agreed “to-be” processes and workflows in line with business goals and Halo PSA capabilities.
- Support data migration planning and execution, ensuring data integrity and readiness for go-live.
- Assist in developing and validating user requirements and acceptance criteria.
- Collaborate with the technology team and vendor partners during configuration, testing, and training phases.
- Support change management and user adoption activities post-implementation.
- After system implementation, contribute to ongoing process improvement and other internal project initiatives.
Experience / Qualifications:
- Proven experience as a Business Analyst within an IT Managed Service Provider.
- Strong understanding of ITSM and PSA processes (e.g. Service Desk, Projects, Finance, CRM, Asset Management).
- Hands-on experience with Halo PSA or comparable tools such as ConnectWise, Autotask, or ServiceNow is highly desirable.
- Excellent documentation, analytical, and communication skills.
- Demonstrated ability to facilitate workshops, capture requirements, and translate them into actionable outputs.
- Strong stakeholder management and cross-functional collaboration skills.
- Experience supporting system implementation or digital transformation projects.
- Highly organised, proactive, and detail-oriented.
Benefits:
- Generous holiday entitlement.
- Day off for your birthday.
- Subsidised healthcare & cash plan.
- 5% company pension contribution.
- 3 x life assurance.
- Half-price home internet (conditions apply).
- Cycle to work scheme.
- Volunteer day.
- Breakfast and snacks in the office.
- EAP helpline, wellbeing support.
Business Analyst - Managed Services in England employer: FluidOne
Contact Detail:
FluidOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Managed Services in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching FluidOne and its services. Understand their core business processes and think about how your skills as a Business Analyst can help them bridge gaps and improve efficiency.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially in IT Managed Services. Use real examples to showcase your analytical abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the FluidOne team.
We think you need these skills to ace Business Analyst - Managed Services in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with IT Managed Services and any relevant tools like Halo PSA. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful, and don’t forget to mention your understanding of our company culture.
Showcase Your Analytical Skills: As a Business Analyst, your analytical skills are key. In your application, provide examples of how you've successfully mapped and improved business processes in the past. We love seeing real-life applications of your skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at FluidOne
✨Know Your Business Processes
Before the interview, brush up on your understanding of business processes, especially in service delivery, operations, sales, and finance. FluidOne is looking for someone who can map and analyse these processes, so be ready to discuss your experience and how you’ve improved workflows in previous roles.
✨Familiarise Yourself with Halo PSA
Since this role involves working closely with the Halo PSA framework, make sure you’re familiar with its functionalities and best practices. If you have hands-on experience with Halo PSA or similar tools like ConnectWise or ServiceNow, prepare to share specific examples of how you’ve used them to drive efficiency.
✨Prepare for Stakeholder Management Questions
Expect questions about how you manage stakeholders and collaborate across departments. Think of examples where you successfully facilitated workshops or captured requirements from various teams. Highlight your communication skills and how they helped align business goals with project outcomes.
✨Show Your Analytical Skills
Be prepared to demonstrate your analytical abilities during the interview. You might be asked to perform a gap analysis or discuss how you would approach documenting current processes. Bring along any relevant documentation or case studies that showcase your analytical mindset and attention to detail.