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For Companies At a Glance
- Tasks: Manage client accounts, boost sales, and support customer needs daily.
- Company: FluidOne is a top-rated IT services provider with a vibrant culture and strong growth.
- Benefits: Enjoy health perks, generous holidays, and a supportive work environment.
- Why this job: Join a dynamic team, learn from experienced mentors, and grow in a tech-driven industry.
- Qualifications: A degree in Business or IT, great communication skills, and a passion for sales are essential.
- Other info: Target-driven role with opportunities for personal and professional development.
The predicted salary is between 28800 - 42000 £ per year.
Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 500 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.
FluidOne supports the needs of 2,400 customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management.
The DBAM (Desk Based Account Manager) will be tasked with supporting the existing client base, reducing churn, and upselling of multi pillar solutions. We envisage the role will account manage approximately 75-100 clients. You will be fully immersed into the sales cycle and can expect to be coached by an Experienced Sales Manager whilst supporting the clients and working closely with the Sales Manager. The DBAM will be targeted on an individual basis and on AGP (Actual Gross Profit), this will be an achievable but challenging target. In return, successful candidates will enjoy an excellent package with fantastic growth potential in this rapidly expanding organisation.
Responsibilities:
- Increase revenue and margin and new product adoption from the base
- Hit monthly sales targets
- Deliver activity based KPI’s – calls made to clients; meetings booked etc
- Quote and propose FluidOne’s product and services
- Forecasting business opportunities to line manager
- Support the team to help achieve their target
- Take active part in training sessions to maintain good technical and industry knowledge
- Manage customers ongoing sales needs and propose new solutions
- Support account queries and escalations
- Be a consistent contact for the accounts with regular proactive contact
- Help organise client events and workshops
Requirements:
- Must have a Business or IT related degree
- Excellent communication skills, both written and verbal
- Some customer service experience preferred but not essential as a good attitude and personality is just as important
- Must have a strong enthusiasm for sales and technology
- Must be target orientated, money motivated and have a competitive edge
Benefits after probationary period:
- Subsidised health and dental care
- Employee Assistance Programme (EAP)
- Life assurance (3x salary)
- Pension contribution – 5% company contribution
- Generous holiday entitlement
- One day off for birthday
- Half price internet connectivity
- Department incentives
Desk Based Account Manager employer: FluidOne
Contact Detail:
FluidOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desk Based Account Manager
✨Tip Number 1
Familiarise yourself with FluidOne's products and services. Understanding their offerings will not only help you in conversations but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current employees or industry professionals on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your sales strategies and how you would approach account management. Be ready to share examples of how you've successfully upsold or managed client relationships in the past.
✨Tip Number 4
Showcase your enthusiasm for technology and sales during any interactions. A positive attitude and a competitive spirit are key traits they’re looking for, so let that shine through in your conversations.
We think you need these skills to ace Desk Based Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Desk Based Account Manager role. Focus on your communication skills, customer service experience, and any sales achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for sales and technology. Mention specific examples of how you've successfully managed client relationships or met sales targets in the past.
Highlight Relevant Qualifications: Clearly state your Business or IT related degree in your application. If you have any additional certifications or training related to sales or IT services, be sure to include those as well.
Showcase Your Motivation: In your application, express your motivation for applying to FluidOne specifically. Research the company culture and mention how it aligns with your values and career goals.
How to prepare for a job interview at FluidOne
✨Know Your Products
Familiarise yourself with FluidOne's product offerings and services. Understanding the solutions you will be upselling is crucial, as it allows you to confidently discuss how they can benefit clients.
✨Demonstrate Communication Skills
As a Desk Based Account Manager, excellent communication is key. Practice articulating your thoughts clearly and concisely, both verbally and in writing, to showcase your ability to engage effectively with clients.
✨Show Enthusiasm for Sales
FluidOne values candidates who are passionate about sales and technology. Be prepared to share examples of your enthusiasm and how it has driven your success in previous roles.
✨Prepare for Target-Oriented Questions
Expect questions related to your experience with meeting sales targets. Have specific examples ready that demonstrate your ability to achieve goals and how you plan to contribute to FluidOne's success.
