Client Account Manager

Company Overview

Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023.

FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Now recruiting a Client Account Manager to join our growing team. As part of a much larger group, we are a vibrant, fast paced technology company offering IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco. This role is office based alongside work from client sites and work from home too.

Role Overview:

You will provide a consistently high level of customer service, support and guidance to our clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of clients, understanding their needs and developing an ongoing strategy with them, and delivering that strategy through the provision of correct products and services, alongside the management and delivery of projects on time and in budget. Whilst this is not specifically a technical role, previous sales and account management in the technology sector is essential.

Responsibilities:

The Client Account Manager responsibilities include (but are not limited to):

Managing a portfolio of clients and creating a trusted relationship with them

Organisation and tracking client review meetings, creating & managing client IT roadmaps & risk registers

Attending client review meetings and articulating IT Strategy into easy-to-understand language and carrying out presentations to key decision makers within the Client Business

Working with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projects

Working with the Technical teams to spec out and quote project work

Project Management, resource scheduling, stakeholder relationship management and client communications during new installations/projects

Tracking open action lists, and ensuring actions are completed on time and to a high quality, working closely with the Technical Support teams

Preparing and issuing proposals, quotes and invoices; prompt delivery of monthly client reports

Working alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clients

Helping clients understand new technology solutions and how to protect them

Preparing for, organising, and undertaking Discovery Audits for new/potential clients

Organising and chairing New Client On-Boarding Planning and Review meetings

Top of Form

Key Requirements:

Background in IT/technology sector

Able to demonstrate good commercial and financial acumen with an ability to spot commercial and sales opportunities

Well presented, genuine, open, and trustworthy

Highly organised and proactive – capable of managing your own workload and priorities

Positive, confident, with an outgoing personality and a ‘can do’ attitude

Driving license

Benefits after probationary period

Subsidised Health and subsidised dental care

Employee Assistance programme (EAP)

Life assurance

Discount Platform

Pension contribution- 5% company contribution

Generous Holiday Entitlement

One day off for Birthday

Half price internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme