Infrastructure Engineer in Chorley

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a turnover in excess of £100m, and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff across offices across the UK. FluidOne supports the needs of 2,000+ customers, and 200 channel resellers, with Secure Networking, IT Services and Cyber Security managed services.

As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in‑house infrastructures; taking complex hybrid multi‑site environments, to make them simple and secure, so end‑users can access their business applications wherever they are.

FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium‑sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support.

Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting‑led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual‑structured approach ensures all customers—from growing SMBs to large, complex enterprises—benefit from trusted, innovative, and future‑ready IT services.

Role Overview: As a competent Infrastructure Engineer, you will be able to provide IT consultancy services to the full range of FluidOne clients. Your primary focus will be on the implementation, migration, training, development (of internal processes) and maintenance/upgrades of both the hardware and software that makes up FluidOne’s PaaS offering. You will effectively support clients and colleagues as requested in a timely manner in line with the client’s support contracts. You will also have responsibility for your specialism area; escalations, process improvement, documentation and training for FluidOne’s PaaS infrastructure.

Responsibilities:

• Provide reactive and pro‑active technical support services and incident management.
• Monitor and maintain systems and networks.
• Install and configure systems.
• Diagnose faults on both hardware and software.
• Solve technical and application issues by phone, email or in person.
• Walk clients through troubleshooting steps.
• Re‑fit and/or replace client hardware.
• Support updates and/or roll‑outs for client applications (training of users as needed).
• Work to SLA’s and prioritise multiple open tickets.
• Establish good working relationships with clients.

You will also:

• Take details of any problem or service requirement from clients and escalate appropriately.
• Take ownership of tickets and continue to own the task until completed.
• Be required to work out of the Office, at Client sites or our datacenters, which may require travel and potential overnight stays.

Higher-level responsibilities:

• Test and evaluate any new tech/applications/processes.
• Be an escalation point for your colleagues.
• Manage problem tickets and conduct root cause analysis.
• Engage in project work and maintain technical documentation.
• Keep informed of all ongoing projects and multi-user impacting issues.

For your area of specialism:

• Provide technical leadership and act as the final internal technical escalation point.
• Develop other employees' knowledge and abilities.
• Take ownership of all documentation related to your area of specialism.
• Proactively keep your specialist knowledge up to date and develop new procedures and policies.
• Support the senior technical team to the best of your ability.

Requirements:

• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Proven experience in an IT Support Role and Team.
• Must follow all integrated ISO management systems and comply with all ISO data security systems.
• Ability to maintain regular, punctual attendance.
• Must complete all necessary paperwork and administrative tasks accurately.
• Ability to handle constantly changing flow of traffic and multitask effectively.

Benefits after probationary period:

• Subsidised health and dental care.
• Employee Assistance Programme (EAP).
• Life assurance (3x salary).
• FluidOne breakfast and refreshments on office days.
• Pension contribution – 5% company contribution.