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- Tasks: Map and redesign business processes for IT projects, ensuring smooth implementation.
- Company: FluidOne, an award-winning provider of Connected Cloud Solutions with a vibrant culture.
- Benefits: Generous holiday, birthday off, subsidised healthcare, and a 5% pension contribution.
- Why this job: Join a top-rated company and make a real impact on business transformation.
- Qualifications: Experience as a Business Analyst in IT Managed Services and strong analytical skills.
- Other info: Dynamic environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Any of Sheffield, Chorley, Brighton or Camberley with travel required to all.
We are seeking an experienced Business Analyst within Managed Services to play a pivotal role in mapping, analysing, and redesigning our core business processes. This role will be key to bridging our current operations with The Halo PSA best-practice framework, supporting a smooth and efficient system implementation. Following the Halo PSA project, the successful candidate will continue to support and lead other internal business improvement and transformation initiatives.
Main Responsibilities:
- Map and document current business processes across service delivery, operations, sales, and finance.
- Perform a detailed gap analysis between existing processes and Halo PSA best-practice workflows.
- Work closely with department heads, process owners, and project managers to align business requirements with the implementation roadmap.
- Define and document agreed “to-be” processes and workflows in line with business goals and Halo PSA capabilities.
- Support data migration planning and execution, ensuring data integrity and readiness for go-live.
- Assist in developing and validating user requirements and acceptance criteria.
- Collaborate with the technology team and vendor partners during configuration, testing, and training phases.
- Support change management and user adoption activities post-implementation.
- After system implementation, contribute to ongoing process improvement and other internal project initiatives.
Experience / Qualifications:
- Proven experience as a Business Analyst within an IT Managed Service Provider.
- Strong understanding of ITSM and PSA processes (e.g. Service Desk, Projects, Finance, CRM, Asset Management).
- Hands-on experience with Halo PSA or comparable tools such as ConnectWise, Autotask, or ServiceNow is highly desirable.
- Excellent documentation, analytical, and communication skills.
- Demonstrated ability to facilitate workshops, capture requirements, and translate them into actionable outputs.
- Strong stakeholder management and cross-functional collaboration skills.
- Experience supporting system implementation or digital transformation projects.
- Highly organised, proactive, and detail-oriented.
Benefits:
- Generous holiday entitlement.
- Day off for your birthday.
- Subsidised healthcare & cash plan.
- 5% company pension contribution.
- 3 x life assurance.
- Half-price home internet (conditions apply).
Business Analyst - Managed Services in Chorley employer: FluidOne
Contact Detail:
FluidOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - Managed Services in Chorley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching FluidOne and its services. Understand their core business processes and think about how your skills as a Business Analyst can help them bridge gaps and improve operations. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle case studies or hypothetical scenarios during interviews. FluidOne is looking for someone who can analyse and redesign processes, so demonstrate your analytical thinking and creativity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the FluidOne team. Let’s get you that job!
We think you need these skills to ace Business Analyst - Managed Services in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with IT Managed Services and any relevant tools like Halo PSA. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of ITSM processes!
Showcase Your Analytical Skills: As a Business Analyst, your analytical skills are key. In your application, provide examples of how you've mapped and redesigned business processes in the past. We love seeing real-world applications of your skills!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FluidOne
✨Know Your Stuff
Make sure you understand the core business processes relevant to the role. Brush up on ITSM and PSA processes, especially if you have experience with Halo PSA or similar tools. Being able to discuss these in detail will show that you're not just familiar with the terms but can apply them practically.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing past experiences where you've mapped and redesigned business processes. Use specific examples to illustrate how you performed gap analyses and collaborated with stakeholders to align business requirements with implementation roadmaps.
✨Be a Team Player
FluidOne values collaboration, so be ready to talk about how you've worked with cross-functional teams in the past. Highlight your stakeholder management skills and any workshops you've facilitated, as this will show your ability to engage with various departments effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about FluidOne's current operations and their approach to business improvement initiatives. This not only shows your interest in the company but also gives you a chance to demonstrate your understanding of the role and how you can contribute to their goals.