At a Glance
- Tasks: Manage customer orders and ensure timely delivery of connectivity products.
- Company: Join FluidOne, an award-winning provider of secure Connected Cloud Solutions.
- Benefits: Enjoy health care, generous holidays, and a supportive work environment.
- Other info: Flexible working with opportunities for career growth and development.
- Why this job: Be part of a dynamic team leading innovation in the AI era.
- Qualifications: Attention to detail and previous telecommunications provisioning experience required.
The predicted salary is between 30000 - 40000 £ per year.
Contract
- 1 Year fixed term contract
- Company Overview
Established in 2006, Fluid One is an award-winning provider of secure Connected Cloud Solutions with a turnover in excess of £100m, and consistently one of the highest Net Promoter Scores (NPS) in the industry.
Fluid One has a strong company culture enjoyed by 460 staff across offices across the UK.
Fluid One supports the needs of 2,000+ customers, and 200 channel resellers, with Secure Networking, IT Services and Cyber Security managed services.
As AI becomes a core enabler of innovation, Fluid One’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era.
The company consults with its customers to design solutions that complement their in-house infrastructures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.
Role Overview
The Channel Provisioning agent will be an organised and diligent individual with strong attention to detail and persistence.
The successful candidate will have experience in provisioning project connectivity products including Ethernet and Broadband services requiring civils works, wayleave and traffic management issues.
Our Channel Provisioning team are skilled in managing a high number of customer orders over a range of products and maintaining responses within SLA.
They also provide support to Channel Partners ordering through Fluid One’s online portal, DASH.
Workload and tasks are dynamically allocated by the team manager as required and demanded by business and customer needs.
Responsibilities
- Receiving orders or requests for updates from clients via the ticketing system.
Responding to those tickets within the agreed SLA and managing that order or issue through to completion.
- Ensuring provisioning stages are followed during product delivery to our clients and reflected accurately on Fluid One’s ticketing system
- Keeping clients updated on order progression in writing and according to the provided email templates and timetables for communication within Fluid One’s ticketing system
- Answering client queries by phone and email within the Provisioning SLA or as required by your line manager
- Working with other members of the Channel Provisioning team to ensure all tasks are completed in a timely manner and within defined KPIs, OLA and SLAs
- Working closely with 3rd party carriers and internal teams to ensure that orders follow the shortest possible path from signature to billing
- Ensuring provisioning conforms to the Fluid One product SLAs
- Upholding Fluid One’s Service Teams Unified Service Standards
- Adhering to quality communication standards defined by Fluid One
- Adhering to Fluid One’s Security and Data Protection and confidentiality Clauses
- Making recommendations for process change and training opportunities where appropriate
- Undertaking any other duties deemed suitable by management
- Maintaining job related training as required by management
Requirements
- Attention to detail and a proactive approach is crucial to this role
- Flexible, analytical and practical problem-solving skills
- Excellent oral and written communication skills
- Previous Telecommunications provisioning experience
Benefits after probationary period
- Subsidised health and dental care
- Employee Assistance Programme (EAP)
- Life assurance (3x salary)
- Sodexo discount platform
- Fluid One breakfast and refreshments on office days
- Pension contribution – 5% company contribution
- Generous holiday entitlement
- One day off for birthday
- Half price internet connectivity
- Ride2Work scheme
- Department incentives
- Volunteer day scheme
Channel Provisioning Executive employer: FluidOne
FluidOne is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. Located in a dynamic environment, the company provides comprehensive benefits such as life assurance and pension contributions, ensuring that employees feel valued and secure in their roles. With opportunities for skill development and career advancement, FluidOne is committed to fostering a rewarding workplace for its IT Support Specialists.
StudySmarter Expert Advice🤫
We think this is how you could land Channel Provisioning Executive
✨Get to Know Your Local Tech Scene
In the telecommunications-networking field, local tech meetups and networking events can be goldmines for finding temporary opportunities. Keep an eye out for local gatherings or meetups in your area—these are great places to mingle with professionals and hear about short-term gigs before they're even advertised.
✨Reach Out to Recruiters Specialising in Telecoms
Recruitment agencies that focus on the telecommunications sector can be super helpful, especially for temporary roles. Get in touch with them, let them know your skills, and ask if they have any upcoming projects or short-term contracts that might suit you.
✨Stay Active in Online Forums and Communities
Join online forums and communities related to telecommunications, like Reddit threads or LinkedIn groups. Engage with the discussions and share your expertise—it’s a great way to get noticed by potential employers and learn about temporary positions that you might not see elsewhere.
✨Check Out Temporary Roles with FluidOne
Don't forget to keep FluidOne in mind when searching for temporary positions. Keep checking our website for new postings, and consider applying directly to roles that fit your skills. This proactive approach can really help you land a temporary gig in telecommunications.
We think you need these skills to ace Channel Provisioning Executive
Some tips for your application 🫡
Show Off Your Technical Know-How:In the telecommunications-networking field, it’s crucial to highlight your technical skills in your CV. Make sure to include relevant certifications like CCNA or any practical experience with network design and implementation. If you've worked on projects involving setting up networks or troubleshooting, give those a shout-out!
Tailor Your CV for the Temporary Role:Since this is a temporary position, employers will want to see your ability to adapt quickly. Highlight previous short-term roles or projects that showcase your flexibility, coupled with your skills in telecommunications. It’s all about showing that you can hit the ground running!
Craft a Focused Cover Letter:Don’t just rest on your CV for the cover letter; use it as an opportunity to explain why you’re the right fit for this temporary role at FluidOne. Mention your enthusiasm for the telecom industry and how your past experiences can add value over a short period. Let them know you're keen to get stuck in!
Have Your Availability Up Front:In a temporary job, timing can be everything. Clearly state your availability in your cover letter and CV. Are you ready to start immediately, or do you have commitments? We want to make the hiring process as smooth as possible for FluidOne, so let's be transparent!
How to prepare for a job interview at FluidOne
✨Brush Up on Networking Fundamentals
Make sure you're clued up on the core principles of telecommunications and networking. Review key concepts like IP addressing, routing protocols, and network design, as these might come up in both technical questions and practical scenarios during the interview with FluidOne.
✨Showcase Relevant Projects
Since this is a temporary role, it’s vital to demonstrate how quickly you can adapt and contribute. Bring along any relevant projects or experiences, even if they were just part of your studies. A well-prepared portfolio showcasing your skills in setting up networks or problem-solving in real-time can really make you stand out.
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions where you’ll have to troubleshoot a network issue or design a solution on the fly. Practising these kinds of questions beforehand will help us think critically and showcase our analytical skills effectively to the interviewers at FluidOne.
✨Be Ready to Discuss Team Contribution
Since this is a temporary position, emphasise your ability to work well in a team and how you can hit the ground running. Share examples of how you've collaborated in previous projects or internships, as this shows that you’re ready to contribute from day one at FluidOne.
