FluidOne in Camberley is seeking a Service Desk Pod Manager to lead the dedicated Camberley service desk, driving high-quality support and ITIL-aligned operations. You will coordinate 1st and 2nd line engineers, manage ticket flow in Halo, and own escalation handling and incident resolution across the pod.
You will drive continuous improvement, performance reporting and knowledge management while maintaining strong customer focus and effective stakeholder communication.
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Service Desk Pod Manager — Lead ITIL-Driven Support in Camberley employer: FluidOne
FluidOne is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture in the UK. With a strong focus on professional development, employees are encouraged to grow their skills in telecommunications provisioning while enjoying competitive benefits and a supportive environment that prioritises high service standards and client satisfaction.
