FluidOne is seeking a Service Desk Pod Manager in Camberley to lead the dedicated service desk and ensure high-quality support across 1st and 2nd line engineers. You will own ticket management, escalation control and ITIL-aligned operations to maintain service levels.
The role requires strong leadership, ITIL knowledge, and experience with Halo ITSM. The successful candidate will drive continuous improvement and customer-focused service delivery in a fast-growing MSP environment.
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Service Desk Pod Lead - ITIL & Halo Expert in Camberley employer: FluidOne
FluidOne is an exceptional employer that values its employees by fostering a collaborative and dynamic work culture in the UK. With a strong focus on professional development, employees are encouraged to grow their skills in telecommunications provisioning while enjoying competitive benefits and a supportive environment that prioritises high service standards and client satisfaction.
