At a Glance
- Tasks: Provide top-notch IT support and manage complex tech solutions for diverse clients.
- Company: FluidOne, an award-winning provider of Connected Cloud solutions with a vibrant culture.
- Benefits: Life assurance, employee assistance programme, discounts, and pension contributions.
- Other info: Dynamic team environment with opportunities for mentorship and career growth.
- Why this job: Join a leading tech company and make a real difference in the IT landscape.
- Qualifications: Proven technical support experience and strong knowledge of Windows and Microsoft technologies.
The predicted salary is between 50000 - 60000 £ per year.
Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023.
FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and making them simple and secure, so end-users can access their business applications wherever they are.
Requirements:
- Proven technical support experience in a similar environment
- Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies
- Experience of Intune and Autopilot - Management, Design, Implementation
- Current Windows Server versions & services Management, Design, Implementation
- Network Infrastructure - Management, Design and Implementation
- Remote Desktop Services, Session Host, Connection Broker experience beneficial
- Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge
- Understanding of incident and problem management, change and configuration management
- Understanding and experience with customer SLAs and KPIs
- Able to quickly learn and demonstrate a genuine interest in new technologies
- Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures
- Experience of team management and mentorship
Benefits after probationary period:
- Employee Assistance programme (EAP)
- Life assurance (3 x salary)
- Sodexo Discount Platform
- FluidOne breakfast and refreshments on working days
- Pension contribution- 5% company contribution
Senior IT Engineer in Camberley employer: FluidOne
FluidOne is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. Located in a dynamic environment, the company provides comprehensive benefits such as life assurance and pension contributions, ensuring that employees feel valued and secure in their roles. With opportunities for skill development and career advancement, FluidOne is committed to fostering a rewarding workplace for its IT Support Specialists.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer in Camberley
✨Tip Number 1
Network like a pro! Reach out to current employees at FluidOne on LinkedIn or attend industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Windows, Microsoft Modern Workplace technologies, and your experience with Intune and Autopilot. We want to see that you're not just a fit on paper!
✨Tip Number 3
Showcase your customer-facing experience! FluidOne values communication, so be ready to share examples of how you've explained complex tech concepts to non-tech folks. We love a good story that highlights your problem-solving skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to join our team and contribute to our success.
We think you need these skills to ace Senior IT Engineer in Camberley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior IT Engineer role. Highlight your technical support experience and any relevant projects you've worked on that align with FluidOne's services. We want to see how your skills fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience with Windows, Microsoft technologies, and customer-facing roles makes you a perfect fit for us at FluidOne.
Showcase Your Technical Skills:Don’t hold back on showcasing your technical skills! Mention your experience with Intune, Autopilot, and any other relevant technologies. We love seeing candidates who can demonstrate their expertise in a clear and concise manner.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us at FluidOne!
How to prepare for a job interview at FluidOne
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows and Microsoft Modern Workplace technologies. Be ready to discuss your experience with Intune, Autopilot, and network infrastructure management. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Customer Skills
FluidOne values customer interaction, so be prepared to share examples of how you've successfully communicated complex technical information to clients with varying levels of understanding. Highlight any experience you have in managing SLAs and KPIs, as this will demonstrate your ability to meet customer expectations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific incidents where you've managed problems or changes effectively. FluidOne is looking for someone who understands incident and problem management, so think of scenarios where you've had to troubleshoot or implement solutions under pressure.
✨Express Your Passion for Learning
FluidOne appreciates candidates who show a genuine interest in new technologies. Share your experiences of learning new tools or systems, and how you've applied that knowledge in your previous roles. This will show that you're not just technically skilled, but also eager to grow and adapt.
