At a Glance
- Tasks: Solve complex IT issues and enhance service quality for our customers.
- Company: Join FluidOne, an award-winning tech company with a vibrant culture.
- Benefits: Enjoy health perks, life assurance, discounts, and a supportive work environment.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact in the tech world while developing your skills.
- Qualifications: Technical expertise in IT systems and a passion for problem-solving.
The predicted salary is between 63000 - 77000 £ per year.
Established in 2006, Fluid One is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 81 for Q2 2026.
Underlying its services is Fluid One’s national fibre network, Platform One, which is the most connected network in the UK.
Fluid One has a strong company culture enjoyed by 460 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK.
Fluid One supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions.
A comprehensive managed service provider (MSP), Fluid One has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management.
As AI becomes a core enabler of innovation, Fluid One’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era.
The company consults with its customers to design solutions that complement their in‑house IT structures; taking complex hybrid multi‑site environments, to make them simple and secure, so end‑users can access their business applications wherever they are.
Enterprise IT focuses on delivering comprehensive technology solutions tailored to the complex needs of large‑scale organisations.
In this realm, managed services play a pivotal role by providing enterprise customers with end‑to‑end IT support, including network and connectivity management, cloud and hosting solutions, cybersecurity, unified communications, and continuous IT support.
These services ensure robust infrastructure management, proactive monitoring, and quick resolution of issues, thereby enhancing operational efficiency and minimising downtime.
Managed services for enterprises also encompass strategic IT consulting, seamless systems integration, and compliance management, ensuring that the organisation's IT landscape is secure, scalable, and aligned with business objectives.
By leveraging managed services, enterprises can optimise their IT investments, drive innovation, and maintain a competitive edge in the market.
Responsibilities
- Handle complex incidents and problems that cannot be resolved by 1st and 2nd line support, using deep technical knowledge and expertise.
- Take ownership of high‑priority incidents, ensuring timely resolution and minimal impact on business operations.
- Perform root cause analysis for recurring incidents and develop long‑term solutions to prevent reoccurrence.
- Address and fulfill advanced service requests requiring detailed technical knowledge, such as system upgrades or custom configurations.
- Assess, plan, and implement changes in the IT infrastructure, ensuring they are carried out with minimal disruption to services.
- Document complex issue resolutions and solutions, contributing to the knowledge base to assist lower‑tier support teams and end‑users.
- Provide guidance and training to 1st and 2nd line support staff to enhance their technical skills and improve overall service quality.
- Monitor system performance, identify bottlenecks, and implement optimisations to ensure optimal operation of IT services.
- Coordinate with external vendors and service providers to resolve hardware and software issues that require third‑party intervention.
- Plan and execute system upgrades, patches, and firmware updates to maintain security and functionality of IT systems.
- Develop and test disaster recovery plans, ensuring systems can be restored quickly in case of a major incident.
- Implement and maintain security measures to protect IT systems and data from unauthorised access and cyber threats.
- Assess current and future IT infrastructure needs, ensuring resources are available to meet the demands of the enterprise.
- Analyse service performance data, identify areas for improvement, and implement solutions to enhance service quality and efficiency.
- Ensure IT operations comply with industry standards and regulations and support internal and external audits as required.
Requirements
- Demonstrated ability to diagnose and resolve complex technical issues across various systems and applications.
- Deep understanding of server, network, and storage infrastructure, including experience with Windows and Linux operating systems, virtualisation technologies (e. g., VMware, Hyper‑V), and cloud platforms (e. g., AWS, Azure).
- Knowledge of networking protocols and configurations (e. g., TCP/IP, DNS, DHCP, VPN), and hands‑on experience with network devices (routers, switches, firewalls).
- Proficiency in managing and troubleshooting SQL and No SQL databases (e. g., SQL Server, My SQL, Mongo DB), including performance tuning and backup strategies.
- Strong skills in scripting languages (e. g., Power Shell, Python, Bash) for automation of tasks and processes.
- Experience in implementing and maintaining security measures, such as antivirus solutions, firewalls, intrusion detection/prevention systems, and security best practices.
- Capability to support and configure enterprise software applications, including ERP, CRM, and other business‑critical systems.
- Knowledge of backup solutions and disaster recovery planning and execution, ensuring data integrity and availability.
- Familiarity with tools and techniques for monitoring system performance and optimising resources to ensure efficient operation.
- Ability to create and maintain comprehensive technical documentation, including knowledge base articles, troubleshooting guides, and procedural documentation.
- Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Benefits after probationary period
- Subsidised Health and subsidised dental care
- Employee Assistance programme (EAP)
- Life assurance (3 x salary)
- Sodexo Discount Platform
- Fluid One breakfast and refreshments on working days
- Pension contribution-5% company contribution
Fluid One is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
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3rd Line Support Analyst Location: Camberley Report to: Head of 3rd Line Hours employer: FluidOne
FluidOne is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. Located in a dynamic environment, the company provides comprehensive benefits such as life assurance and pension contributions, ensuring that employees feel valued and secure in their roles. With opportunities for skill development and career advancement, FluidOne is committed to fostering a rewarding workplace for its IT Support Specialists.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Analyst Location: Camberley Report to: Head of 3rd Line Hours
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what FluidOne values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges FluidOne might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at FluidOne!
✨Direct Apply to FluidOne
Let's not forget to apply directly through the FluidOne website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Analyst Location: Camberley Report to: Head of 3rd Line Hours
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at FluidOne.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at FluidOne. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at FluidOne
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
