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- Tasks: Map and redesign business processes, ensuring smooth system implementation and ongoing improvements.
- Company: FluidOne, an award-winning provider of Connected Cloud Solutions with a strong company culture.
- Benefits: Generous holiday entitlement, birthday off, and subsidised healthcare.
- Why this job: Join a top-rated company and make a real impact on business transformation projects.
- Qualifications: Experience as a Business Analyst in IT, with strong analytical and communication skills.
- Other info: Dynamic environment with opportunities for professional growth and collaboration.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Any of Sheffield, Chorley, Brighton or Camberley with travel required.
Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a ÂŁ104m turnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 85 for November 2023. FluidOne has a strong company culture enjoyed by 470 staff and was ranked in the top 50 Best Companies to work for in the UK awards 2023 and in the top 25 Technology companies to work for in the UK. FluidOne supports the needs of 2300 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS.
Full Job Specification: We are seeking an experienced Business Analyst to play a pivotal role in mapping, analysing, and redesigning our core business processes. This role will be key to bridging our current operations with The Halo PSA best-practice framework, supporting a smooth and efficient system implementation. Following the Halo PSA project, the successful candidate will continue to support and lead other internal business improvement and transformation initiatives.
Main responsibilities:
- Map and document current business processes across service delivery, operations, sales, and finance.
- Perform a detailed gap analysis between existing processes and Halo PSA best-practice workflows.
- Work closely with department heads, process owners, and project managers to align business requirements with the implementation roadmap.
- Define and document agreed “to-be” processes and workflows in line with business goals and Halo PSA capabilities.
- Support data migration planning and execution, ensuring data integrity and readiness for go-live.
- Assist in developing and validating user requirements and acceptance criteria.
- Collaborate with the technology team and vendor partners during configuration, testing, and training phases.
- Support change management and user adoption activities post-implementation.
- After system implementation, contribute to ongoing process improvement and other internal project initiatives.
Experience / Qualifications:
- Proven experience as a Business Analyst within an IT Managed Service Provider or a similar technology-driven organisation.
- Strong understanding of ITSM and PSA processes (e.g. Service Desk, Projects, Finance, CRM, Asset Management).
- Hands-on experience with Halo PSA or comparable tools such as ConnectWise, Autotask, or ServiceNow is highly desirable.
- Excellent documentation, analytical, and communication skills.
- Demonstrated ability to facilitate workshops, capture requirements, and translate them into actionable outputs.
- Strong stakeholder management and cross-functional collaboration skills.
- Experience supporting system implementation or digital transformation projects.
- Highly organised, proactive, and detail-oriented.
Benefits:
- Generous holiday entitlement.
- Day off for your birthday.
- Subsidised healthcare.
Business Analyst employer: FluidOne
Contact Detail:
FluidOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at FluidOne. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching FluidOne’s projects and values. Show us you’re genuinely interested in what we do. Tailor your answers to reflect how your skills as a Business Analyst can help us bridge our operations with the Halo PSA framework.
✨Tip Number 3
Practice your problem-solving skills! As a Business Analyst, you’ll need to demonstrate your analytical abilities. Work through case studies or scenarios related to IT service management to showcase your thought process during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the FluidOne team and contributing to our success.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with ITSM and PSA processes, and don’t forget to mention any hands-on experience with tools like Halo PSA or ServiceNow. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for FluidOne. Talk about your experience in mapping and analysing business processes, and how you can contribute to our ongoing improvement initiatives. Let us know why you’re excited about this opportunity!
Showcase Your Communication Skills: As a Business Analyst, strong communication is key. In your application, demonstrate your ability to facilitate workshops and capture requirements. We love seeing examples of how you’ve collaborated with stakeholders in the past, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at FluidOne!
How to prepare for a job interview at FluidOne
✨Know Your Stuff
Make sure you brush up on your knowledge of ITSM and PSA processes. FluidOne is looking for someone who understands the ins and outs of service delivery, operations, and finance. Familiarise yourself with Halo PSA or similar tools like ConnectWise or ServiceNow to show you’re ready to hit the ground running.
✨Map Out Your Experience
Prepare to discuss your previous experience as a Business Analyst in detail. Think about specific projects where you mapped and redesigned business processes. Be ready to share examples of how you performed gap analyses and collaborated with stakeholders to align business requirements with implementation roadmaps.
✨Show Off Your Communication Skills
FluidOne values strong communication skills, so practice articulating your thoughts clearly. Be prepared to explain complex concepts in simple terms, as you’ll need to facilitate workshops and capture requirements effectively. Consider doing mock interviews to refine your delivery.
✨Be Proactive About Questions
At the end of the interview, don’t hesitate to ask insightful questions about the company culture, ongoing projects, or their approach to change management. This shows your genuine interest in the role and helps you gauge if FluidOne is the right fit for you.
