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For Companies At a Glance
- Tasks: Diagnose and resolve IT issues, maintain systems, and support users in a dynamic environment.
- Company: Fluent Resourcing, a leader in IT support solutions.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Join a team that values your skills and offers hands-on experience in IT support.
- Qualifications: 5+ years in IT support, strong knowledge of Microsoft 365 and IT infrastructure.
- Other info: On-site role in Dundee with a focus on teamwork and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Fluent Resourcing is seeking a highly skilled IT Support Engineer on behalf of our client in Dundee. This role is crucial to ensuring the smooth operation of IT systems and services by diagnosing and resolving technical issues, maintaining IT infrastructure, and supporting end-users.
Key Responsibilities
- Diagnose and resolve issues related to hardware, software, and network connectivity.
- Install, maintain, and upgrade hardware and software systems.
- Troubleshoot and support wireless and wired (LAN/WAN) network issues.
- Perform network cabling and setup.
- Manage device provisioning using Intune and Autopilot.
- Troubleshoot SCCM client-side issues.
- Handle Windows patch management and resolve patch-related problems.
- Provide support for Microsoft 365 (including Outlook, Teams, SharePoint), including MFA troubleshooting.
- Manage and troubleshoot endpoint security tools such as CrowdStrike.
- Support and troubleshoot BitLocker encryption functionality.
- Follow ITSM processes and ensure tasks are completed within SLA (Incident & Service Request handling).
- Install and troubleshoot Windows 10/11 operating systems (Windows Server knowledge is a plus).
- Deliver high-quality service through excellent analytical, troubleshooting, and communication skills.
Requirements
- Minimum of 5 years of experience in an IT Support Engineer or similar technical support role.
- Strong knowledge of IT infrastructure and support best practices.
- Proven experience with endpoint management, system imaging, and patching.
- Proficiency in Microsoft 365 and enterprise security tools.
- Clear understanding of ITSM frameworks and service delivery standards.
- Excellent verbal and written communication skills.
IT Desktop Support in Dundee employer: Fluent Resourcing
Contact Detail:
Fluent Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support in Dundee
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events in Dundee to meet potential employers and other professionals. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives you a chance to stand out and demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you would diagnose and resolve issues like network connectivity problems or software malfunctions. Being ready to showcase your problem-solving skills can really impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking and let’s land that job together!
We think you need these skills to ace IT Desktop Support in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with hardware, software, and network issues, as well as any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t shy away from showcasing your troubleshooting prowess. Share specific examples of how you've diagnosed and resolved technical issues in the past. This will help us see your problem-solving abilities in action!
Keep It Professional Yet Personal: While we love a professional tone, don’t forget to let your personality shine through! A bit of warmth and enthusiasm can make your application stand out. We’re looking for someone who fits in with our team culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Fluent Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, especially around hardware, software, and network connectivity. Be ready to discuss your experience with troubleshooting tools like SCCM and endpoint security tools such as CrowdStrike.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Familiarise Yourself with ITSM Processes
Since the role involves following ITSM processes, it’s crucial to understand these frameworks. Be prepared to discuss how you've managed incidents and service requests in previous roles, and how you ensure tasks are completed within SLA.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice explaining complex technical concepts in simple terms, as you’ll need to support end-users who may not be tech-savvy. This will demonstrate your ability to deliver high-quality service.
