At a Glance
- Tasks: Diagnose and resolve IT issues, maintain systems, and support users in a dynamic environment.
- Company: Join a leading tech firm in Dundee with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, health benefits, and opportunities for professional growth.
- Other info: Work in a vibrant office with a collaborative culture and career advancement potential.
- Why this job: Be the tech hero who keeps systems running smoothly and supports your team.
- Qualifications: 5+ years in IT support, strong troubleshooting skills, and knowledge of Microsoft 365.
The predicted salary is between 27000 - 33000 £ per year.
Fluent Resourcing is seeking a highly skilled IT Support Engineer on behalf of our client in Dundee. This role is crucial to ensuring the smooth operation of IT systems and services by diagnosing and resolving technical issues, maintaining IT infrastructure, and supporting end-users.
Key Responsibilities
- Diagnose and resolve issues related to hardware, software, and network connectivity.
- Install, maintain, and upgrade hardware and software systems.
- Troubleshoot and support wireless and wired (LAN/WAN) network issues.
- Perform network cabling and setup.
- Manage device provisioning using Intune and Autopilot.
- Troubleshoot SCCM client-side issues.
- Handle Windows patch management and resolve patch-related problems.
- Provide support for Microsoft 365 (including Outlook, Teams, SharePoint), including MFA troubleshooting.
- Manage and troubleshoot endpoint security tools such as CrowdStrike.
- Support and troubleshoot BitLocker encryption functionality.
- Follow ITSM processes and ensure tasks are completed within SLA (Incident & Service Request handling).
- Install and troubleshoot Windows 10/11 operating systems (Windows Server knowledge is a plus).
- Deliver high-quality service through excellent analytical, troubleshooting, and communication skills.
Requirements
- Minimum of 5 years of experience in an IT Support Engineer or similar technical support role.
- Strong knowledge of IT infrastructure and support best practices.
- Proven experience with endpoint management, system imaging, and patching.
- Proficiency in Microsoft 365 and enterprise security tools.
- Clear understanding of ITSM frameworks and service delivery standards.
- Excellent verbal and written communication skills.
IT Desktop Support in Dundee employer: Fluent Resourcing
As a leading recruitment agency, we pride ourselves on fostering a dynamic work culture that values collaboration and innovation. Our Dundee location offers employees the chance to grow their careers in a supportive environment, with access to ongoing training and development opportunities. We are committed to providing meaningful employment where your contributions directly impact our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Desktop Support in Dundee
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Fluent Resourcing values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Fluent Resourcing might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Fluent Resourcing!
✨Direct Apply to Fluent Resourcing
Let's not forget to apply directly through the Fluent Resourcing website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Desktop Support in Dundee
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Fluent Resourcing.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Fluent Resourcing. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Fluent Resourcing
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
