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For Companies At a Glance
- Tasks: Lead a dynamic team in the fast-paced equity release sector and drive performance.
- Company: Join Fluent Money, a leading name in financial services with a focus on innovation.
- Benefits: Enjoy up to 30 days holiday, private healthcare, and a vibrant workplace culture.
- Why this job: Shape your career while making a real impact in customer satisfaction and team success.
- Qualifications: Experience in team management and a passion for delivering excellent customer service.
- Other info: Be part of a supportive environment with great growth opportunities and regular social events.
The predicted salary is between 45000 - 50000 £ per year.
Overview
Head of Resourcing and Talent Acquisition for Fluent Money Group - Interested in joining one of the fastest growing companies in the financial services sector? We are seeking an Advised Team Manager to join our Equity Release team.
Base pay range
Salary: £45,000 to £50,000, plus a performance-based bonus, depending on the candidate's experience and the value they bring to Fluent.
Responsibilities
- Lead with Autonomy: Manage a team of 6–8 Lifetime Mortgage Advisers, 2 Case Managers, and 2 Administrators. Shape your team to drive a high-performance culture rooted in excellence.
- Drive Pipeline Performance: Oversee a live application pipeline worth approximately £0.5 million, focusing on maximising completion revenues and overall business success.
- Champion the Customer Journey: Oversee the end-to-end experience of over 500 monthly customer enquiries, ensuring high-quality fact-finding, advice, and recommendations.
- Collaborate Across Functions: Work with 6–10 fellow Advised Team Managers and participate in the Mortgage Sales Leadership Team to break down silos.
- Develop Leadership & Talent: Benefit from Fluent Money's track record of talent development and the Leaders Academy to grow as a leader.
- People & Performance Management: Coach, support and develop the team to deliver outstanding customer service and strong commercial growth; manage office-based, hybrid and remote workers.
- Operational Excellence: Ensure adherence to processes, cascade information from leadership, and monitor progress toward targets with appropriate KPIs and commission schemes.
Accountabilities & Behaviors
- Coach and develop 6–8 Advisers to deliver excellent service and growth.
- Maintain in-depth knowledge of business performance and challenge the team on performance against goals.
- Lead performance-focused meetings and communicate updates across the team.
- Be the expert in Fluent's systems and processes.
- Provide monthly commission/bonus statements and monitor completions.
- Review and resolve any disputes or late payments.
- Utilise performance reporting and investigate customer complaints.
- Collaborate with Compliance, Training and Competency teams to meet regulatory requirements.
- Lead by example and act as a motivating role model.
Key Performance Indicators (KPIs)
- Oversee 10–12 FTE delivering customer service and growth.
- Manage enquiry handling, fact finding and recommendations for a large volume of customers monthly.
- Drive daily behaviours to meet revenue targets and KPI expectations.
- Support revenue growth, cost control and sustainable operating profit.
- Lead regular team meetings and ensure accurate banking procedures.
- Resolve complaints within expected timescales.
- Ensure regulatory compliance and consumer duty adherence.
- Demonstrate leadership, coaching, proactive problem-solving and initiative.
- Provide ongoing staff development and performance plans where needed.
- Maintain FCA knowledge and review customer journeys for process adherence.
- Monitor and assess quality of calls and risk, with regular assessments for higher-risk advisers.
- Coordinate with lenders/providers and support business development.
- Promote cross-department collaboration and support for the sales process.
About Fluent Money
At Fluent Money, we are industry leaders committed to integrity, professionalism, and customer satisfaction. We are the largest Second Charge Mortgage Broker in the UK, and we also specialise in First Charge Mortgages, Equity Release, Insurance and Bridging Loans. As part of the Mortgage Advice Bureau (MAB) family since 2022, we remain focused on excellence. Join us to be part of a culture that values teamwork, innovation and job satisfaction, where you own your work and have the tools to excel. Our forward-thinking approach and technology enable us to offer seamless, personalised financial solutions.
Benefits
- Rising holiday entitlement up to 30 days.
- Birthday off work.
- Private Healthcare with Vitality Health.
- Death in service cover.
- Fee-free Fluent products for friends and family.
- Regular social and charity events.
- Onsite food provision and restaurant facilities.
- Cycle to work scheme.
- Training and development via in-house leadership academy.
- Great location and onsite parking.
- Company pension and private medical insurance.
Advised Team Manager - Equity Release in Horwich employer: Fluent Money Ltd
Contact Detail:
Fluent Money Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advised Team Manager - Equity Release in Horwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the financial services sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to current employees at Fluent Money on LinkedIn. You never know who might help you land that interview!
✨Tip Number 2
Prepare for your interviews by researching Fluent Money inside out. Understand their values, recent achievements, and the specifics of the Equity Release team. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and how you can drive performance within a team, as these are key for the Advised Team Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Fluent Money and being part of our amazing team culture.
We think you need these skills to ace Advised Team Manager - Equity Release in Horwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Advised Team Manager role. Highlight your leadership experience and any relevant achievements in managing teams or driving performance.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for Fluent Money. Share specific examples of how you've led teams to success and improved customer journeys in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of the equity release sector and Fluent Money's values in your application. This shows us that you’re genuinely interested in the role and the company.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to see your enthusiasm for joining our team!
How to prepare for a job interview at Fluent Money Ltd
✨Know Your Numbers
Before the interview, brush up on key metrics related to team performance and customer satisfaction. Be ready to discuss how you've driven results in previous roles, especially in managing teams and overseeing pipelines.
✨Showcase Your Leadership Style
Prepare examples that highlight your coaching and development skills. Think about specific instances where you’ve motivated a team or resolved conflicts, as this role requires strong people management abilities.
✨Understand the Customer Journey
Familiarise yourself with the end-to-end customer experience in equity release. Be prepared to discuss how you would ensure high-quality service and fact-finding, as well as how you would handle customer complaints effectively.
✨Collaborate and Communicate
Since this role involves working across functions, think of examples where you’ve successfully collaborated with other departments. Highlight your communication skills and how you’ve broken down silos in past experiences.