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- Tasks: Guide clients through the implementation of our innovative Order Management System.
- Company: Join a dynamic team at Fluent Commerce, revolutionising the world of commerce.
- Benefits: Flexible working hours, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping top brands enhance their customer service.
- Qualifications: 5-8 years in consulting with strong communication and problem-solving skills.
- Other info: Embrace diversity and be your authentic self in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
The Senior Consultant will be responsible for guiding and advising Delivery Partners and clients at all stages of a Fluent Commerce OMS implementation project. From early discovery, through build & test and Go Live, the senior consultant participates as a key Fluent stakeholder, assisting the Delivery Partner and the Client in requirement gathering, backlog creation, solution design, feature enablement and the promotion of best practices and standards. The consultant also acts as a portal into the Fluent Commerce organization. The person will work closely with other Expert Services consultants and the Product and Engineering teams on best practice standards to ensure excellence in partner delivery. The role will report into the Head of Expert Services.
Key Responsibilities
- Support Fluent Commerce Delivery Partners in working with clients to perform project discovery of requirements, generate well defined product backlogs and user stories & acceptance tests.
- Consistently represent the company in a professional and ethical manner.
- Work with other Expert Services consultants to support client project engagements.
- Work with the Expert Services and Partner Enablement teams to define new service packages and process improvements.
- Foresee and communicate risks, both in delivery and commercially, and analyse implementation timelines.
- Be a product expert, understanding capabilities and best practices of the Fluent platform and products.
- Lead project Discovery phases to elicit and document business requirements.
- Review user stories (integration points, workflows, etc.) & acceptance tests as required and work with team members from within the Partner delivery team on the same throughout the sprint.
- Collaborate with the Product & Solutions teams to provide input on the Product roadmap collated from Fluent Commerce Delivery Partners and clients.
- Prepare project audits and assessments of the partner implementation for the client prior to launch focusing on technical and business requirements.
- Use Gen AI tools for daily tasks ranging from research, data gathering, report generation as well as building explorative tools and UIs for our internal and external use.
Skills, Knowledge & Expertise
- Minimum 5-8 years as a Consultant in complex commerce/digital projects either as vendor professional services or systems integrator.
- Knowledge of SDLC including agile delivery, especially experience with backlog development, user story writing/reviews, effort estimation reviews and sprint planning.
- Experience within multiple complex multi-vendor digital-oriented project implementations.
- Solutioning within the software product framework and bespoke customisation to meet client needs.
- Leading and Planning Solution Workshops.
- Producing and/or reviewing functional specifications, solution blueprints, solution architecture diagrams.
- Solution Scoping and Estimation.
- Knowledge transfer, coaching and training Delivery Partner Business Analysts on the Fluent platform.
- Excellent communication and presentation skills.
- Attention to detail, problem solving and strong analytical thinking.
- Distributed Order Management, PIM, WMS, Global Inventory Management, Customer Service tooling, Payments, Carriers, Returns/Supply Logistics.
Exposure to and preferably experience in
- Use of Gen AI tools for task automation and explorative work (e.g. Claude Code, Cursor, Copilot).
- BPM automation tooling: workflow designers.
- JSON, GraphQL and REST APIs.
- Java and React development.
- CI/CD and DevOps automation (e.g. Maven, Bitbucket Pipelines, Github Actions).
Will ideally have experience in one or more of these OMS platforms
- Fluent Commerce.
- Manhattan.
- IBM Sterling.
- Mainstreet OMS.
- Order Dynamics.
- Carrier Management Software: ShippIt, Metapack, Temando.
At Fluent Commerce, we are committed to enabling everyone to feel included and valued. We believe our culture & competences are stronger with diverse experiences and perspectives. That’s why Flexy is one of our core values, we embrace flexibility around hybrid working and working hours. We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their own experiences. We value your uniqueness so that you can be your authentic self at work. All qualified applicants will receive consideration for employment without regard to age, ethnicity, family, gender identity, marital status, physical or mental disability, neurodivergence, sexual orientation, or any other characteristic protected by applicable laws.
Senior Consultant employer: Fluent Commerce
Contact Detail:
Fluent Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Fluent Commerce. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that Senior Consultant role.
✨Tip Number 2
Prepare for the interview by diving deep into Fluent Commerce's products and services. Show us you’re not just another candidate; demonstrate your knowledge of their OMS platform and how you can contribute to their mission. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Practice your problem-solving skills! As a Senior Consultant, you'll need to think on your feet. Try mock interviews with friends or use online resources to simulate real-life scenarios you might face in the role. This will help you shine during the actual interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Fluent Commerce team. Let’s make it happen!
We think you need these skills to ace Senior Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Consultant role. Highlight your experience in complex commerce projects and any relevant skills that match the job description. We want to see how you can bring value to Fluent Commerce!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your experience with Agile methodologies and solution workshops!
Showcase Your Communication Skills: As a Senior Consultant, excellent communication is key. In your application, demonstrate your ability to convey complex ideas clearly. We love seeing examples of how you've successfully collaborated with teams or clients in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of the first 25 applicants for this exciting opportunity at Fluent Commerce!
How to prepare for a job interview at Fluent Commerce
✨Know Your Stuff
Make sure you have a solid understanding of Fluent Commerce's OMS platform and its capabilities. Brush up on your knowledge of SDLC, agile delivery, and the specific tools mentioned in the job description. Being able to discuss these topics confidently will show that you're serious about the role.
✨Prepare for Scenario Questions
Expect to be asked about past experiences where you've led project discovery phases or collaborated with delivery partners. Prepare specific examples that highlight your problem-solving skills and ability to foresee risks. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Senior Consultant, you'll need to communicate effectively with clients and team members. Practice articulating complex ideas clearly and concisely. You might even want to prepare a short presentation on a relevant topic to demonstrate your presentation skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the challenges they face with current projects, or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
