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- Tasks: Guide clients through the implementation of our innovative Order Management System.
- Company: Join a dynamic team at Fluent Commerce, revolutionising the world of commerce.
- Benefits: Flexible working hours, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact by helping top brands enhance their customer service.
- Qualifications: 5-8 years in consulting with strong communication and problem-solving skills.
- Other info: Embrace diversity and be your authentic self in a supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
The Senior Consultant will be responsible for guiding and advising Delivery Partners and clients at all stages of a Fluent Commerce OMS implementation project. From early discovery, through build & test and Go Live, the senior consultant participates as a key Fluent stakeholder, assisting the Delivery Partner and the Client in requirement gathering, backlog creation, solution design, feature enablement and the promotion of best practices and standards. The consultant also acts as a portal into the Fluent Commerce organization. The person will work closely with other Expert Services consultants and the Product and Engineering teams on best practice standards to ensure excellence in partner delivery. The role will report into the Head of Expert Services.
Key Responsibilities
- Support Fluent Commerce Delivery Partners in working with clients to perform project discovery of requirements, generate well defined product backlogs and user stories & acceptance tests.
- Consistently represent the company in a professional and ethical manner.
- Work with other Expert Services consultants to support client project engagements.
- Work with the Expert Services and Partner Enablement teams to define new service packages and process improvements.
- Foresee and communicate risks, both in delivery and commercially, and analyse implementation timelines.
- Be a product expert, understanding capabilities and best practices of the Fluent platform and products.
- Lead project Discovery phases to elicit and document business requirements.
- Review user stories (integration points, workflows, etc.) & acceptance tests as required and work with team members from within the Partner delivery team on the same throughout the sprint.
- Collaborate with the Product & Solutions teams to provide input on the Product roadmap collated from Fluent Commerce Delivery Partners and clients.
- Prepare project audits and assessments of the partner implementation for the client prior to launch focusing on technical and business requirements.
- Use Gen AI tools for daily tasks ranging from research, data gathering, report generation as well as building explorative tools and UIs for our internal and external use.
Skills, Knowledge & Expertise
- Minimum 5-8 years as a Consultant in complex commerce/digital projects either as vendor professional services or systems integrator.
- Knowledge of SDLC including agile delivery, especially experience with backlog development, user story writing/reviews, effort estimation reviews and sprint planning.
- Experience within multiple complex multi-vendor digital-oriented project implementations.
- Solutioning within the software product framework and bespoke customisation to meet client needs.
- Leading and Planning Solution Workshops.
- Producing and/or reviewing functional specifications, solution blueprints, solution architecture diagrams.
- Solution Scoping and Estimation.
- Knowledge transfer, coaching and training Delivery Partner Business Analysts on the Fluent platform.
- Excellent communication and presentation skills.
- Attention to detail, problem solving and strong analytical thinking.
- Distributed Order Management, PIM, WMS, Global Inventory Management, Customer Service tooling, Payments, Carriers, Returns/Supply Logistics.
Exposure to and preferably experience in
- Use of Gen AI tools for task automation and explorative work (e.g. Claude Code, Cursor, Copilot).
- BPM automation tooling: workflow designers.
- JSON, GraphQL and REST APIs.
- Java and React development.
- CI/CD and DevOps automation (e.g. Maven, Bitbucket Pipelines, Github Actions).
Will ideally have experience in one or more of these OMS platforms
- Fluent Commerce.
- Manhattan.
- IBM Sterling.
- Mainstreet OMS.
- Order Dynamics.
- Carrier Management Software: ShippIt, Metapack, Temando.
At Fluent Commerce, we are committed to enabling everyone to feel included and valued. We believe our culture & competences are stronger with diverse experiences and perspectives. That’s why Flexy is one of our core values, we embrace flexibility around hybrid working and working hours. We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their own experiences. We value your uniqueness so that you can be your authentic self at work. All qualified applicants will receive consideration for employment without regard to age, ethnicity, family, gender identity, marital status, physical or mental disability, neurodivergence, sexual orientation, or any other characteristic protected by applicable laws.
Senior Consultant in London employer: Fluent Commerce
Contact Detail:
Fluent Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Fluent Commerce. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that Senior Consultant role.
✨Tip Number 2
Prepare for the interview by diving deep into Fluent Commerce's products and services. Show us you’re not just another candidate; demonstrate your knowledge of their Order Management platform and how you can contribute to their mission.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples from your past experiences that highlight your problem-solving abilities and how you've successfully led projects. We want to see how you can bring value to our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows us you’re genuinely interested in the role and the company.
We think you need these skills to ace Senior Consultant in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Consultant role. Highlight your experience in complex commerce projects and any relevant skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about Fluent Commerce and how your expertise can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully navigated challenges in past projects. We’re keen on seeing your analytical thinking and problem-solving abilities in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Fluent Commerce
✨Know Your Stuff
Make sure you have a solid understanding of Fluent Commerce's OMS platform and its capabilities. Brush up on your knowledge of SDLC, agile delivery, and the specific tools mentioned in the job description. Being able to discuss these topics confidently will show that you're serious about the role.
✨Prepare Real-World Examples
Think of specific projects where you've successfully guided clients through complex implementations. Be ready to share how you gathered requirements, created backlogs, and led discovery phases. This will help demonstrate your experience and problem-solving skills.
✨Showcase Your Communication Skills
As a Senior Consultant, you'll need to communicate effectively with various stakeholders. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or colleagues to refine your presentation style and ensure you come across as professional and engaging.
✨Ask Insightful Questions
Prepare thoughtful questions about Fluent Commerce's approach to partner enablement and service packages. This not only shows your interest in the company but also gives you a chance to assess if their values align with yours. Plus, it demonstrates your proactive mindset!
