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- Tasks: Build strong customer relationships and drive product adoption for lasting success.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Why this job: Make a real impact by helping customers achieve their goals and transforming their businesses.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Evolving role with opportunities for strategic initiatives and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and dedicated Customer Success Manager (CSM) to join our dynamic team. This role plays a key part in building long-term customer relationships, ensuring ongoing satisfaction, and driving product adoption. The ideal candidate brings strong communication skills, a customer-centric mindset, and a genuine passion for helping customers achieve their goals. This role is designed to evolve over time, offering opportunities to expand scope, take on additional responsibilities, and gain exposure to more strategic initiatives based on performance and business needs.
Key Responsibilities:
- Development and management of forecasting, customer engagement plans that will deliver business outcomes.
- Conducts customers business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes that ensure value realization.
- Work with the Sales Head of the region to develop and execute quarterly plans that improve adoption, customer satisfaction and renewals across the region.
- Develop and maintain customer program reporting to communicate progress and to help govern the relationship with customers and Fluent Leadership - with specific expertise around implementation and best practices.
- Develop deep relationships with key decision makers and executive sponsors.
- Responsible for knowledge management, best practices and leading business enablement strategies specific to Fluent value proposition.
- Assist customers with transformational change by facilitating and coordinating cross functional involvement.
Customer Success Manager in London employer: Fluent Commerce
Contact Detail:
Fluent Commerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to see how you can align your skills with their goals, so come ready with examples of how you've driven customer success in the past.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your communication skills and customer-centric mindset, as these are key traits we’re looking for!
Showcase Your Passion: Let your enthusiasm for helping customers shine through in your application. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and skills are easy to understand at a glance.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Fluent Commerce
✨Know Your Customer Success Fundamentals
Brush up on the core principles of customer success management. Be ready to discuss how you’ve built long-term relationships with customers in the past and how you’ve driven product adoption. Use specific examples that highlight your proactive approach and customer-centric mindset.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare to demonstrate your ability to convey complex ideas clearly and effectively. Think about times when you’ve had to engage with different stakeholders and how you tailored your communication style to suit each audience.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical customer scenarios. Practice articulating your thought process in diagnosing business needs and developing action plans. This will show your analytical skills and your ability to think on your feet.
✨Research the Company and Its Products
Familiarise yourself with the company’s offerings and their value proposition. Understand how they help customers achieve their goals. This knowledge will not only impress your interviewers but also allow you to align your answers with the company's mission and objectives.
