At a Glance
- Tasks: Guide clients through the implementation of our innovative Order Management System.
- Company: Join a dynamic team at Fluent Commerce, revolutionising the world of commerce.
- Benefits: Enjoy flexible working hours, a supportive culture, and opportunities for growth.
- Other info: Embrace diversity and be your authentic self in a collaborative environment.
- Why this job: Make a real impact by helping top brands enhance their customer service.
- Qualifications: 5-8 years in consulting with strong communication and problem-solving skills.
The predicted salary is between 54000 - 66000 £ per year.
- Join to apply for the
- Senior Consultant role at
- Fluent Commerce
- 3 days ago Be among the first 25 applicants
- Join to apply for the
- Senior Consultant role at
- Fluent Commerce
The Senior Consultant will be responsible for guiding and advising Delivery Partners and clients at all stages of a Fluent Commerce OMS implementation project.
From early discovery, through build & test and Go Live, the senior consultant participates as a key Fluent stakeholder, assisting the Delivery Partner and the Client in requirement gathering, backlog creation, solution design, feature enablement and the promotion of best practices and standards.
The consultant also acts as a portal into the Fluent Commerce organization.
The person will work closely with other Expert Services consultants and the Product and Engineering teams on best practice standards to ensure excellence in partner delivery.
The role will report into the Head of Expert Services.
Key Responsibilities
- Support Fluent Commerce Delivery Partners in working with clients to perform project discovery of requirements, generate well defined product backlogs and user stories & acceptance tests.
- Consistently represent the company in a professional and ethical manner.
- Work with other Expert Services consultants to support client project engagements.
- Work with the Expert Services and Partner Enablement teams to define new service packages and process improvements.
- Foresee and communicate risks, both in delivery and commercially, and analyse implementation timelines.
- Be a product expert, understanding capabilities and best practices of the Fluent platform and products.
- Lead project Discovery phases to elicit and document business requirements.
- Review user stories (integration points, workflows, etc.) & acceptance tests as required and work with team members from within the Partner delivery team on the same throughout the sprint.
- Collaborate with the Product & Solutions teams to provide input on the Product roadmap collated from Fluent Commerce Delivery Partners and clients.
- Prepare project audits and assessments of the partner implementation for the client prior to launch focusing on technical and business requirements.
- Use Gen AI tools for daily tasks ranging from research, data gathering, report generation as well as building explorative tools and UIs for our internal and external use.
Skills, Knowledge & Expertise
- Minimum 5-8 years as a Consultant in complex commerce/digital projects either as vendor professional services or systems integrator.
- Knowledge of SDLC including agile delivery, especially experience with backlog development, user story writing/reviews, effort estimation reviews and sprint planning.
- Experience within multiple complex multi-vendor digital-oriented project implementations.
- Solutioning within the software product framework and bespoke customisation to meet client needs.
- Leading and Planning Solution Workshops.
- Producing and/or reviewing functional specifications, solution blueprints, solution architecture diagrams.
- Solution Scoping and Estimation.
- Knowledge transfer, coaching and training Delivery Partner Business Analysts on the Fluent platform.
- Excellent communication and presentation skills.
- Attention to detail, problem solving and strong analytical thinking.
- Distributed Order Management, PIM, WMS, Global Inventory Management, Customer Service tooling, Payments, Carriers, Returns/Supply Logistics.
- Exposure to and preferably experience in
- Use of Gen AI tools for task automation and explorative work (e. g. Claude Code, Cursor, Copilot)
- BPM automation tooling: workflow designers
- JSON
- Graph QL and REST APIs
- Java and React development
- CI/CD and Dev Ops automation (e. g. Maven, Bitbucket Pipelines, Github Actions).
- Will ideally have experience in one or more of these OMS platforms
- Fluent Commerce
- Manhattan
- IBM Sterling
- Mainstreet OMS
- Order Dynamics
- Carrier Management Software: Shipp It, Metapack, Temando
- About Fluent Commerce
Working with some of the world’s leading brands and retailers, we’ve created a powerful and exciting cloud-native Order Management platform designed to reinvent how businesses serve their customers’ needs efficiently and cost effectively.
We’re disrupting the status quo to help our clients adapt quickly to their ever-changing needs.
It’s a huge opportunity and we’re proud to be at the heart of it.
Globally headquartered in Sydney, Australia—and with teams across Europe, US and APAC—we’re growing quickly with new opportunities both nationwide and internationally.
Are you ready to change the world of commerce?
Then we’d love to hear from you!
At Fluent Commerce, we are committed to enabling everyone to feel included and valued. We believe our culture & competences are stronger with diverse experiences and perspectives.
That's why Flexy is one of our core values, we embrace flexibility around hybrid working and working hours.
We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their own experiences.
We value your uniqueness so that you can be your authentic self at work.
All qualified applicants will receive consideration for employment without regard to age, ethnicity, family, gender identity, marital status, physical or mental disability, neurodivergence, sexual orientation, or any other characteristic protected by applicable laws.
- Seniority level: Mid-Senior level
- Job function: Supply Chain and Consulting
- Industries: Software Development
- #J-18808-Ljbffr
Senior Consultant employer: Fluent Commerce
Fluent Commerce is an exceptional employer that champions a culture of inclusivity and flexibility, making it an ideal place for Senior Consultants to thrive. With a commitment to employee growth and development, the company offers opportunities to work with leading brands on innovative projects while embracing diverse perspectives. Located in London, employees benefit from a vibrant city atmosphere and a collaborative environment that fosters creativity and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Consultant at Fluent Commerce!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Fluent Commerce or be willing to refer you for that Senior Consultant position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Fluent Commerce who’s on the lookout for their next Senior Consultant star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Consultant role at Fluent Commerce!
We think you need these skills to ace Senior Consultant
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Fluent Commerce. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Fluent Commerce
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Fluent Commerce. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
