At a Glance
- Tasks: Provide hands-on Level 2 IT support and manage onsite technology.
- Company: Join a global organisation with a collaborative culture.
- Benefits: Gain international exposure, competitive pay, and professional growth.
- Other info: Enjoy a dynamic role with opportunities for career advancement.
- Why this job: Make a real impact by supporting diverse IT environments.
- Qualifications: 3-5 years in IT support and strong tech knowledge required.
The predicted salary is between 27000 - 33000 £ per year.
Overview
In this role you will provide hands-on Level 2 onsite IT support at Welshpool locations, acting as a local extension of Global IT teams.
You will keep site technology and operations ready, manage IT assets, and support onboarding and offboarding.
You will collaborate with Network, Platform, Security, and Workplace teams and coordinate with remote teams and vendors as needed.
You’ll work independently with a customer-focused mindset to resolve issues and ensure reliable onsite support that aligns with global IT objectives.
- Pay / Benefits
- international exposure
- hands-on experience with enterprise technologies
- professional growth in a global organization
- collaborative environment
- exposure to diverse IT environments
- competitive local-market compensation
Responsibilities
- Deliver Level 2 onsite support for hardware, software, connectivity, mobile devices, printers, meeting rooms, and workplace technology
- Resolve incidents and service requests through Service Now while meeting SLAs and maintaining documentation
- Maintain site IT readiness by keeping end-user devices and local technology operational
- Perform hands-on activities for Global IT teams (equipment installation, replacement, cabling, rack-and-stack, reboots)
- Manage IT assets and inventory including deployment, recovery, audits, and lifecycle activities
- Support onboarding/offboarding by deploying, recovering, reimaging, and securing IT equipment
- Coordinate with remote IT teams and vendors to resolve complex issues and complete activities
- Support IT projects, site surveys, office moves, and other onsite infrastructure activities
- Maintain knowledge articles and identify improvements for onsite support processes
- Contribute to documentation and process improvements to enhance service quality
- Key requirements
- 3–5 years of experience in IT support or related technical role
- Experience providing onsite enterprise IT support and resolving hardware/software issues
- Strong knowledge of Windows, Microsoft 365, mobile devices, printers, and workplace technology
- Basic networking concepts, connectivity troubleshooting, cabling, and network equipment
- Experience with ITSM tools, preferably Service Now, and IT asset management processes
- Understand asset lifecycle management, inventory control, and CMDB principles
- Effective English and local language communication
- Ability to work independently, prioritize, and own issues through resolution
- Collaborate effectively with remote IT teams, vendors, and business stakeholders
- Professional demeanor with a customer-focused approach
- Associate Degree, technical diploma, or equivalent technical experience
- Flexibility to work fully onsite with occasional travel to regional sites
- customer-focused mindset
- effective communication
- independence and ownership
- Windows
- Microsoft 365
- mobile devices
IT Onsite Specialist - Welshpool employer: FLSmidth & Co. A/S
FLSmidth is an exceptional employer that champions innovation and sustainability in the mining industry, offering a dynamic work culture where your contributions truly matter. As a Technical Sales Manager based in Brisbane, you'll enjoy extensive career development opportunities, a flexible working environment, and the chance to collaborate with diverse teams across the Asia Pacific region, all while making a positive impact on the world. Join us in our MissionZero journey and be part of a company that values your expertise and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Onsite Specialist - Welshpool
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what FLSmidth & Co. A/S values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges FLSmidth & Co. A/S might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at FLSmidth & Co. A/S!
✨Direct Apply to FLSmidth & Co. A/S
Let's not forget to apply directly through the FLSmidth & Co. A/S website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Onsite Specialist - Welshpool
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at FLSmidth & Co. A/S.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at FLSmidth & Co. A/S. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at FLSmidth & Co. A/S
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
