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- Tasks: Lead strategy and optimisation for seamless client interactions across digital logistics platforms.
- Company: FLS Group, a top logistics network known for innovation and sustainability.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in logistics by enhancing client experiences through technology.
- Qualifications: Experience in business systems management and strong stakeholder engagement skills.
- Other info: Join a dynamic team focused on driving efficiency and innovation in logistics.
The predicted salary is between 48000 - 72000 £ per year.
FLS Group is a leading logistics network offering specialised freight solutions across the UK and Europe. Evolving from Freight Logistics Solutions, we have built a reputation for delivering efficient, technology-driven, and sustainable logistics services. With a foundation in innovation, FLS Group unites several distinct brands under one cohesive structure, offering a comprehensive range of services that cater to the dynamic needs of modern business.
We are seeking a Senior Business Systems Manager to lead the strategy, optimisation, and continuous enhancement. This high-impact role will ensure clients experience seamless, intuitive, and value-driven interactions across portals, CRM, and integrated workflows - driving adoption, satisfaction, and revenue growth through superior digital logistics.
Acting as the voice of the business and our clients within technology, you will serve as the primary interface between FLS commercial and operational teams, external technology partners, and third-party API integration developers. You will define end-to-end business processes, establish robust oversight mechanisms, champion user-centric design, align system roadmaps with client needs and brand strategies, and deliver measurable improvements in client experience and operational efficiency.
Key Responsibilities- System Ownership: Full accountability for the performance, availability, and security of all client portals (web/mobile), AI pricing models, Scope 3 emissions technology, and relationship management via CRM.
- Business Process Definition & Oversight: Define, document, and standardise end-to-end business processes across Freight Hub, and integrated systems. Establish and enforce process governance including SOPs, compliance checkpoints, audit trails, and escalation protocols. Conduct regular process health checks, identify deviations, and drive corrective actions via external partners.
- Digital Product Roadmap & Partner Delivery: Define and execute a 12 month roadmap for Freighthub features. Translate business needs into detailed technical specifications, user stories, and acceptance criteria for external technology partners. Manage agile sprint planning, backlog grooming, and vendor delivery. Oversee system configurations, release cycles, and change communications to minimise client disruption.
- CRM System Leadership: Own configuration and optimisation (workflows, sequences, deal pipelines, service tickets, reporting views, custom objects). Define and manage CRM ↔ Freight Hub bidirectional sync for client data, bookings, and tracking.
- Stakeholder Engagement & Enablement: Serve as the primary technology interface for Commercial.
Senior Business Systems Manager in Pontypool employer: FLS Group
Contact Detail:
FLS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Systems Manager in Pontypool
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and tech sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your achievements and projects related to business systems management. This is your chance to demonstrate how you can drive value and enhance client experiences, just like FLS Group aims to do.
✨Tip Number 3
Prepare for interviews by researching FLS Group’s values and recent projects. Tailor your responses to show how your experience aligns with their mission of delivering efficient, technology-driven logistics solutions. Be ready to discuss how you can contribute to their digital product roadmap!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the FLS Group team. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Senior Business Systems Manager in Pontypool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Business Systems Manager. Highlight your experience with system ownership, business process definition, and stakeholder engagement. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about logistics and technology. Share specific examples of how you've driven improvements in client experience and operational efficiency in previous roles.
Showcase Your Technical Skills: Since this role involves working closely with technology partners and managing CRM systems, make sure to highlight your technical expertise. Mention any relevant tools or methodologies you’ve used, like agile sprint planning or API integrations.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FLS Group
✨Know Your Systems Inside Out
As a Senior Business Systems Manager, you'll need to demonstrate a deep understanding of various systems and processes. Brush up on the specific technologies mentioned in the job description, like CRM systems and integrated workflows. Be ready to discuss how you've optimised these systems in your previous roles.
✨Showcase Your Strategic Thinking
This role is all about strategy and optimisation. Prepare examples of how you've defined and documented business processes in the past. Think about times when you’ve implemented governance mechanisms or conducted health checks that led to measurable improvements. This will show your potential employer that you can drive value.
✨Engage with Stakeholders
Since you'll be the voice of the business and clients, it's crucial to highlight your experience in stakeholder engagement. Prepare to discuss how you've collaborated with commercial and operational teams, as well as external partners. Share specific instances where your communication skills made a difference in project outcomes.
✨Be Ready for Technical Questions
Expect some technical questions related to system configurations and agile methodologies. Brush up on your knowledge of API integrations and digital product roadmaps. Being able to speak confidently about these topics will set you apart and show that you're ready to hit the ground running.
