Product User Researcher in London

At FLOX, we believe smarter farms lead to thriving chickens and healthier lives. Our mission is simple: healthier chickens benefit everyone. That’s why we built FLOX360, a system that uses Computer Vision, smart sensors, and real-time insights to transform poultry farming. By helping farmers improve welfare and efficiency, FLOX360 creates a win-win for birds, farmers, the environment, and people everywhere. Today, we’re watching 70 million chickens a year and are preparing for our Series A round. We believe we are setting the standard for animal welfare and smart farming - and we’re just getting started.

We are seeking a Product User Researcher to work closely with our Senior Leadership Team in our London office. The role blends hands-on product user research with process building and execution, supporting FLOX’s expansion into the US and early groundwork for additional international markets. This is a high-context role for someone ambitious and perceptive, who thrives on learning quickly and operating close to decision-making. You will move fluidly between research, stakeholder relationships, and targeted projects that directly influence company momentum at a critical stage. Working across multiple parts of the business, you will bring clarity to ambiguity and help advance key opportunities with precision. While not a formal operations role, a strong operational mindset will be essential. The growth trajectory is significant. This is a cross-functional role where your work will directly shape product decisions, customer experiences, and business outcomes. As FLOX scales into the US and new markets, you’ll gain visibility into how research drives strategic priorities, from refining our product roadmap to informing commercial strategy and customer success.

Responsibilities

• Plan, design, and execute qualitative and quantitative user research studies (including journey mapping, interviews, surveys, usability tests, field studies, contextual inquiry).
• Conduct user interviews and usability testing to uncover user needs, pain points, and behaviour patterns.
• Analyse research data & trends, synthesising Voice of Customer (VoC) insights into clear recommendations for feature prioritisation and the product roadmap.
• Create and maintain research artefacts such as personas, journey maps, and reports.
• Communicate findings and advocate for user-centric decisions with cross-functional teams.
• Collaborate with SLT, Operations and Engineering to integrate research into agile cycles that ultimately allows contract delivery i.e. input and manage parts of our PRDs.
• Help us establish and scale research practices, prioritising learning and rapid iteration.

The People

We’re a diverse team of engineers and entrepreneurs, representing over 13 nationalities and all walks of life. Our culture is grounded in values we live every day:

• Empathetic Artisan - We approach our work with care, artistry, and genuine empathy for each other and our users. We lead with positivity and passion.
• Tenacious Innovator - Innovation drives us. We trust ourselves, keep learning, and uncover bold solutions that redefine what’s possible in poultry farming.
• Hand in Glove - One mission, one team. We grow together with patience, trust, and transparency, amplifying each other’s strengths to revolutionise farming.
• Worth Building - Worth celebrating. - We dedicate ourselves to work that matters, taking pride in creating disruptive solutions our users can’t live without.

We would love to meet you if you have all or some of these requirements:

Qualifications

• 2–4 years’ experience in high-performance startups, with strong exposure to data-driven / AI-led products.
• Self-starting, ownership-driven researcher who moves quickly from insight to action.
• Proven ability to run market and user research, synthesising feedback into clear, actionable sprint inputs.
• Strong user empathy with excellent verbal and written communication; confident engaging, influencing, and presenting.
• Operationally minded, able to anticipate issues and improve processes before they break.
• Comfortable working cross-functionally across product, technical, and operational teams in fast-moving environments.
• Super user of start-up tool stack i.e. Google, Slack, Notion, etc.; Comfortable with AI & automation tools i.e. ChatGPT, Zapier.
• Able to travel to our E8 London HQ approximately twice per week.

What we can offer

• Up to £45k p.a. depending on experience and location.
• Hybrid working, in the office twice a week with flexibility.
• Inclusive and relaxed company culture: we welcome everyone, we encourage you to be yourself and dress as you like.
• Lunch and snacks provided.
• Exposure to state-of-the-art technologies.
• A talented and international work environment.
• Travel within the UK & potentially into the US and LATAM.
• A chance to work with well-respected experts, including AI and robotics.

Application Process

• Screening Call - 20min.
• First Interview (Role & Culture Fit) - 1h.
• Take home task (~2h).
• Task review with SLT (1h).
• (optional) Final Founder Interview (30min).

We are committed to equality of opportunity for all staff and applications from all individuals are encouraged regardless of age, socioeconomic background, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.