Flow Gardeners is a growing garden maintenance and planting company serving clients across South East London. We help people enjoy beautiful, thriving gardens through regular garden care, thoughtful planting, and long‐term horticultural guidance.
We believe great gardens are built through consistency, attention to detail, and strong relationships. Behind every successful gardening visit is careful planning, clear communication, and a team that genuinely cares about doing good work.
The role
You will be responsible for ensuring our garden care service runs smoothly, efficiently, and to a consistently high standard.
You'll oversee a portfolio of garden care clients, support and develop a team of gardeners, and act as the link between clients, gardeners, and the wider business.
This is a hands‐on role for someone who enjoys solving problems, making decisions, helping people succeed, and continuously improving the way things are done.
Success comes from balancing horticultural expertise, operational organisation, strong communication, and a commitment to delivering excellent service.
Support, coordinate, and develop a team of full‐time gardeners.
Provide guidance, feedback, and horticultural support.
Review completed visits and identify opportunities for improvement.
Conduct regular quality reviews and maintain high standards of work.
Support gardeners in overcoming challenges and solving problems in the field.
Ensure gardeners have the equipment, materials, and information required for each visit.
Foster a positive, accountable, and supportive team culture.
Client Care
Act as the primary point of contact for existing garden care clients.
Build strong, long‐term client relationships.
Conduct regular garden reviews and identify opportunities for development.
Provide horticultural recommendations and seasonal guidance.
Manage client feedback professionally and constructively.
Ensure clients feel informed, supported, and cared for throughout their relationship with Flow Gardeners.
Help clients achieve their long‐term goals for their gardens.
Scheduling & Operations
Coordinate gardener schedules and allocate resources efficiently.
Respond quickly to weather events, staff absences, emergencies, and changing circumstances.
Monitor capacity and ensure the gardening team remains fully and efficiently utilised.
Ensure visits are delivered on time and to the required standard.
Coordinate deliveries of plants, tools, equipment, and materials.
Maintain accurate records within our CRM and operational systems.
Identify inefficiencies and implement improvements to processes and workflows.
Develop annual maintenance plans for gardens under management.
Advise gardeners and clients on planting, pruning, seasonal tasks, and garden development.
Assess gardens and recommend improvements based on soil, aspect, drainage, and site conditions.
Support plant sourcing and specification.
Assist with planting projects and seasonal garden improvements.
Ensure horticultural best practice is consistently applied across all gardens.
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