At a Glance
- Tasks: Guide clients through their garden care journey and provide tailored service recommendations.
- Company: Flow Gardeners, a growing garden maintenance company in South East London.
- Benefits: Flexible working hours, supportive team environment, and opportunities for personal growth.
- Other info: Enjoy a dynamic role with local travel and no need for a car.
- Why this job: Make a difference in people's lives by helping them create beautiful gardens.
- Qualifications: Strong communication skills and a passion for gardening.
The predicted salary is between 30000 - 40000 £ per year.
Flow Gardeners is a growing garden maintenance and planting company serving clients across South East London. We are known for our thoughtful approach, horticultural expertise, and reliable service. Our mission is simple: to help people enjoy beautiful, well‑cared‑for gardens through consistent, high‑quality garden care.
As we continue to grow, we are looking for a calm, organised, and people‑focused Garden Care Consultant to guide prospective clients through their journey from initial enquiry to becoming a valued client. Based at our studio at the Blue Garage in Lewisham, this role combines studio‑based client coordination with regular on‑site consultations across South East London. You’ll spend time meeting prospective clients in their gardens, before returning to the studio to prepare proposals and manage onboarding. Reliable local travel is required, but there’s no need to drive—cycling, walking, and public transport are all encouraged.
The Role
You will be the first point of contact for many prospective clients, helping them understand our services, assess whether we are the right fit for their needs, and confidently choose the most appropriate garden care plan. This role combines consultative sales, client relationship management, and process coordination. Success comes from building trust, communicating clearly, and ensuring every client receives an exceptional experience from their very first interaction with us.
- Client Consultations
- Review and qualify incoming enquiries.
- Conduct structured on‑site consultations with prospective clients.
- Understand each client’s garden, priorities, and expectations.
- Recommend suitable services, visit frequencies, and care plans.
- Clearly explain our approach, processes, and pricing.
- Proposals & Sales
- Prepare accurate service proposals and subscription recommendations.
- Follow up with prospective clients and answer questions.
- Guide clients through the decision‑making process with confidence and professionalism.
- Maintain a healthy consultation‑to‑conversion pipeline.
- Ensure clients feel informed and supported throughout the onboarding journey.
- Client Onboarding
- Coordinate the booking of first visits.
- Gather and organise all information required for service delivery.
- Ensure a seamless handover to the operations team.
- Set clear expectations around communication, scope of work, and ongoing service.
- CRM & Administration
- Maintain accurate client, garden, and consultation records within our CRM.
- Track consultation outcomes, follow‑up activity, and conversion rates.
- Ensure all onboarding information is complete and up to date.
- Follow structured processes while identifying opportunities for improvement.
Garden Care Consultant employer: Flowgardeners
Flow Gardeners is an exceptional employer, offering a supportive and collaborative work environment where your passion for horticulture can flourish. With a focus on employee growth and development, we provide opportunities for meaningful client interactions and the chance to make a real difference in the community through beautiful garden care. Located in the vibrant Blue Garage in Lewisham, our team enjoys a flexible approach to travel, encouraging cycling and public transport, which fosters a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Garden Care Consultant
✨Tip Number 1
Get to know Flow Gardeners inside out! Familiarise yourself with our services and values so you can confidently chat with prospective clients. When you understand what we stand for, it’ll be easier to connect with clients and show them why we’re the right fit for their garden care needs.
✨Tip Number 2
Don’t underestimate the power of a friendly face! When meeting clients on-site, be approachable and listen actively to their needs. Building trust is key, so make sure they feel heard and valued from the get-go.
✨Tip Number 3
Follow up like a pro! After your consultations, reach out to prospective clients to answer any lingering questions. This shows you care and keeps the conversation going, which can help turn those enquiries into loyal clients.
✨Tip Number 4
Keep your records tidy! Use our CRM to track all client interactions and ensure everything is up to date. This not only helps you stay organised but also ensures a smooth onboarding process for new clients, making their experience with us top-notch.
We think you need these skills to ace Garden Care Consultant
Some tips for your application 🫡
Show Your Passion for Gardens:When writing your application, let your love for gardening shine through! Share any personal experiences or projects that highlight your horticultural expertise and how you can help clients enjoy their gardens.
Be Clear and Organised:Just like we do at Flow Gardeners, make sure your application is well-structured. Use headings, bullet points, and clear language to make it easy for us to see why you're the perfect fit for the role.
Tailor Your Application:Take a moment to read through the job description and align your skills with what we're looking for. Mention specific qualities like being calm, organised, and people-focused to show us you understand the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Flowgardeners
✨Know Your Horticulture
Brush up on your gardening knowledge! Familiarise yourself with common plants, garden care techniques, and the services Flow Gardeners offers. Being able to discuss horticultural expertise confidently will show that you’re a great fit for the role.
✨Practice Your People Skills
Since this role is all about client interaction, practice how you communicate. Role-play potential client scenarios with a friend or family member. Focus on being calm, organised, and approachable—qualities that are essential for building trust with prospective clients.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This shows your genuine interest in the company and the role. You might ask about their approach to client consultations or how they measure success in client relationships.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks and keep track of client information. Share examples from past experiences where you successfully coordinated projects or maintained records, as this will highlight your ability to handle the administrative side of the role.
