Global Head Of Operations in England

Global Head of Operations – Maternity Cover
FLOWERBX was founded in London in ****, offering consumers and businesses the highest quality, premium-grade flowers, for everything from luxury events to gala dinners, bespoke gifting, private residences, and collaborations.
With flower studios in West London, Manhattan, Los Angeles and, now, Dubai – FLOWERBX has been bringing extraordinary beauty, service, and style to brands and world-leading names for a decade.
With the likes of Gucci, Chanel and Tiffany & Co on our client list, FLOWERBX is established as the industry leader in fashion-led floral curation.
Location Information
This role is a full-time 12-month maternity cover role, with a combination of remote working and the requirement to visit FLOWERBX locations, as needed.
The Role
Reporting to the CEO, you will be responsible for overseeing the operational activities of FLOWERBX to ensure efficiency and alignment with strategic priorities.
Key responsibilities
Provide overall leadership of day-to-day operations, resolving issues as they arise and setting clear strategic direction
Lead, support and develop a motivated team to work collaboratively across territories to deliver our goals
Use data to inform decision-making, drive productivity gains and impact business outcomes across new and existing territories
Evaluate risk and lead quality assurance efforts
Prepare, analyse and present weekly operational reporting, taking responsibility for key performance metrics and developing remediation plans where required
Oversee expenses and budgeting to help the organisation optimise costs and benefits
Act as the primary decision-maker and point of escalation for operational matters
Act as a role model for our values and ambassador for our business
The Person
Smart problem solver, adaptable to change, and ability to execute quickly
Able to pivot quickly from long-term thinking to immediate tactical action
Proven experience of building and leading engaged and high-performing teams, demonstrating the FLOWERBX culture and values
Data-driven decision-making mentality and sound commercial judgement, who uses analytical thinking to assess project performance and financial viability (Advanced excel modelling skills)
Strong project manager who can create detailed execution plans for large-scale projects, and deliver them to plan regardless of any surprises or ambiguity along the way
Excellent communicator able to convey messages simply and effectively
Creative mindset that enjoys experimentation and is willing to take bold bets despite risk of failure
Excellent stakeholder management skills, who can quickly build relationships with external partners, couriers and internal stakeholders
Ideally knowledge of and experience working with local customs throughout the UK, USA and UAE
Pragmatic with a healthy dose of humour
Benefits
A monthly flower subscription and discounted products
Pension contribution
Private health and dental care
Life insurance with gamified wellbeing app
Employee Assistance Programme
25 days\’ annual leave (plus public holidays)
Day-off for your birthday
#J-*****-Ljbffr