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- Tasks: Lead technical operations and drive projects from concept to delivery across various teams.
- Company: Join Flowdesk, a pioneering financial institution for digital assets with a focus on integrity.
- Benefits: Enjoy 100% health coverage, pension, and exciting team events in an international environment.
- Why this job: Make a real impact in the fast-paced world of digital finance while honing your project management skills.
- Qualifications: Strong ownership, project execution skills, and basic technical knowledge are essential.
- Other info: Inclusive recruitment process with opportunities for personal growth and development.
The predicted salary is between 48000 - 84000 £ per year.
Flowdesk's mission is to build a global financial institution for digital assets, designed from the ground up for market integrity and efficiency. To achieve this in a rapidly evolving market, we apply a disciplined, first-principles approach to everything we do. This approach is embedded in our core services, from institutional liquidity provision, trading solutions, OTC execution to our comprehensive treasury management offerings.
As Technical Operations Lead, you'll drive operational execution across Engineering, Infrastructure, IT, and Cybersecurity. This is a delivery-focused role, turning ambiguous needs into clear plans, aligning stakeholders, managing vendors/procurement, and ensuring cross-organization integrations ship on time and to the expected quality bar. This role requires technical competence (e.g., basic scripting, observability tools, ticketing/work tracking), but the primary driver is ownership, coordination, and operational excellence.
Key responsibilities- Program Delivery & Execution: Drive critical engineering/infrastructure/IT/security initiatives from idea to delivery. Translate high-level goals into scopes, milestones, and actionable workstreams. Run project rituals (kickoffs, weekly reviews, risk/issue tracking, retros). Maintain clear status reporting - timelines, dependencies, risks, decisions needed.
- Requirements Gathering & Cross-team Alignment: Liaise with product, trading, research, finance, compliance, and ops teams to collect requirements. Convert requirements into technical deliverables with owners and acceptance criteria. Proactively manage dependencies across teams and vendors.
- Vendor management & procurement: Organize vendor selection - requirements, RFPs, demos, evaluation matrices. Coordinate procurement - quotes, approvals, renewals, contract workflows. Manage vendor delivery - timelines, SLAs, escalation paths, and outcomes.
- Cross-organization integrations: Coordinate integration projects spanning systems, teams, or environments. Ensure interoperability requirements are documented and validated. Drive cutovers and migrations with rollback plans and stakeholder communications.
- Operational rigor: Establish lightweight processes for intake, prioritization, and execution. Own the "single source of truth" for plans, decisions, and delivery metrics. Improve recurring pain points via automation, standardization, and better runbooks.
- Must-have: High agency and end-to-end ownership - sees gaps, takes initiative, and drives outcomes without needing heavy oversight. Proven ability to execute through ambiguity - clarifies unclear requirements, makes pragmatic calls, and keeps momentum. Comfortable delivering under urgent deadlines - prioritises ruthlessly, manages tradeoffs, and communicates impacts early. Strong project execution - planning, prioritisation, dependency management, follow-through. Clear communication - concise updates, escalation, and decision facilitation. Vendor/procurement experience - sourcing, evaluation, contract coordination. Comfortable partnering with engineering/security teams and navigating technical tradeoffs.
- Technical baseline (not the core of the role): Practical familiarity with scripting/automation basics (e.g., Bash/Python), observability and dashboards (e.g., Grafana), work tracking (e.g., Jira), documentation/runbooks (e.g., Confluence/Notion/Markdown). Able to ask the right technical questions, validate acceptance criteria, and spot delivery risks.
- Nice-to-have: Experience in regulated environments (SOC2, DORA, ISO 27001) and security delivery. Experience with infrastructure projects (Kubernetes, networking, IAM, cloud/bare metal). Familiarity with incident management, change management, and on-call operations.
- International environment (English is the main language)
- Pension
- 100% health coverage
- Team events and offsites
- HR interview (30')
- Technical interview - Hiring Manager (30')
- Team Member Technical (45')
- CTO (45')
- Chat with the Head of People (30')
On the agenda, discussions rather than trick questions! These moments of exchange will allow you to understand how Flowdesk works and its values. But they are also (and above all) an opportunity for you to present your career path and your expectations for your next job! We are committed to an inclusive and accessible recruitment process. If you require any reasonable adjustments or have specific needs to enable you to participate fully in the interview or assessment process (e.g., a sign language interpreter, extra time for a test, or an accessible location), please contact us to discuss how we can support you.
Technical Operations Lead - London (F/M/D) employer: Flowdesk
Contact Detail:
Flowdesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Lead - London (F/M/D)
✨Tip Number 1
Get to know the company inside out! Research Flowdesk's mission and values, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, join relevant groups, and attend industry events. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 3
Prepare for those interviews! Practice common questions related to project execution and vendor management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email to express your appreciation and reiterate your interest in the role. It’s a simple gesture that can leave a lasting impression.
We think you need these skills to ace Technical Operations Lead - London (F/M/D)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills align with the role of Technical Operations Lead. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: When detailing your past roles, focus on your project execution and vendor management experience. We want to see examples of how you've driven initiatives from idea to delivery, so don't hold back!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and structure your thoughts logically. This will demonstrate your communication skills, which are super important for this role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Flowdesk
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the Technical Operations Lead role. Familiarise yourself with Flowdesk's mission and how this position fits into their goals. Be ready to discuss how your skills in project execution and vendor management can contribute to their operational excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle ambiguity and drive outcomes. Prepare examples from your past experiences where you've successfully managed projects or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Technical Competence
While the role focuses on operational execution, having a basic understanding of scripting and observability tools is crucial. Brush up on relevant technologies like Bash or Python, and be prepared to discuss how you’ve used these in previous roles to improve processes or solve problems.
✨Communicate Clearly and Concisely
Effective communication is key in this role. Practice delivering concise updates and articulating complex ideas simply. During the interview, ensure you’re clear about your thought process and decision-making, especially when discussing project timelines and stakeholder management.
