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- Tasks: Lead operational execution across Engineering, IT, and Cybersecurity for innovative financial solutions.
- Company: Join Flowdesk, a pioneering global financial institution for digital assets.
- Benefits: Enjoy 100% health coverage, pension, and exciting team events.
- Why this job: Drive impactful projects in a dynamic environment with a focus on market integrity.
- Qualifications: Strong project management skills and a proactive approach to problem-solving.
- Other info: Inclusive recruitment process with opportunities for personal growth and development.
The predicted salary is between 43200 - 72000 £ per year.
Flowdesk's mission is to build a global financial institution for digital assets, designed from the ground up for market integrity and efficiency. To achieve this in a rapidly evolving market, we apply a disciplined, first-principles approach to everything we do. This approach is embedded in our core services, from institutional liquidity provision, trading solutions, OTC execution to our comprehensive treasury management offerings.
As Technical Operations Lead, you'll drive operational execution across Engineering, Infrastructure, IT, and Cybersecurity. This is a delivery-focused role, turning ambiguous needs into clear plans, aligning stakeholders, managing vendors/procurement, and ensuring cross-organization integrations ship on time and to the expected quality bar. This role requires technical competence (e.g., basic scripting, observability tools, ticketing/work tracking), but the primary driver is ownership, coordination, and operational excellence.
Key responsibilities- Program Delivery & Execution
- Drive critical engineering/infrastructure/IT/security initiatives from idea to delivery.
- Translate high-level goals into scopes, milestones, and actionable workstreams.
- Run project rituals (kickoffs, weekly reviews, risk/issue tracking, retros).
- Maintain clear status reporting - timelines, dependencies, risks, decisions needed.
- Requirements Gathering & Cross-team Alignment
- Liaise with product, trading, research, finance, compliance, and ops teams to collect requirements.
- Convert requirements into technical deliverables with owners and acceptance criteria.
- Proactively manage dependencies across teams and vendors.
- Vendor management & procurement
- Organize vendor selection - requirements, RFPs, demos, evaluation matrices.
- Coordinate procurement - quotes, approvals, renewals, contract workflows.
- Manage vendor delivery - timelines, SLAs, escalation paths, and outcomes.
- Cross-organization integrations
- Coordinate integration projects spanning systems, teams, or environments.
- Ensure interoperability requirements are documented and validated.
- Drive cutovers and migrations with rollback plans and stakeholder comms.
- Operational rigor
- Establish lightweight processes for intake, prioritization, and execution.
- Own the "single source of truth" for plans, decisions, and delivery metrics.
- Improve recurring pain points via automation, standardization, and better runbooks.
- Must-have
- High agency and end-to-end ownership - sees gaps, takes initiative, and drives outcomes without needing heavy oversight.
- Proven ability to execute through ambiguity - clarifies unclear requirements, makes pragmatic calls, and keeps momentum.
- Comfortable delivering under urgent deadlines - prioritises ruthlessly, manages tradeoffs, and communicates impacts early.
- Strong project execution - planning, prioritisation, dependency management, follow-through.
- Clear communication - concise updates, escalation, and decision facilitation.
- Vendor/procurement experience - sourcing, evaluation, contract coordination.
- Comfortable partnering with engineering/security teams and navigating technical tradeoffs.
- Technical baseline (not the core of the role)
- Practical familiarity with scripting/automation basics (e.g., Bash/Python).
- Observability and dashboards (e.g., Grafana).
- Work tracking (e.g., Jira).
- Documentation/runbooks (e.g., Confluence/Notion/Markdown).
- Able to ask the right technical questions, validate acceptance criteria, and spot delivery risks.
- Nice-to-have
- Experience in regulated environments (SOC2, DORA, ISO 27001) and security delivery.
- Experience with infrastructure projects (Kubernetes, networking, IAM, cloud/bare metal).
- Familiarity with incident management, change management, and on-call operations.
- Highest-priority initiatives are consistently delivered on schedule with clear ownership.
- Stakeholders see fewer surprises - risks and dependencies are surfaced early.
- Vendor/procurement cycles become faster and more predictable.
- Cross-team integration work ships with clean cutovers, documentation, and measurable outcomes.
- International environment (English is the main language).
- Pension.
- 100% health coverage.
- Team events and offsites.
- HR interview (30').
- Technical interview - Hiring Manager (30').
- Team Member Technical (45').
- CTO (45').
- Chat with the Head of People (30').
We are committed to an inclusive and accessible recruitment process. If you require any reasonable adjustments or have specific needs to enable you to participate fully in the interview or assessment process (e.g., a sign language interpreter, extra time for a test, or an accessible location), please contact us to discuss how we can support you.
Technical Operations Lead - London (F/M/D) employer: Flowdesk
Contact Detail:
Flowdesk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Lead - London (F/M/D)
✨Tip Number 1
Get to know the company inside out! Research Flowdesk's mission and values, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you can demonstrate your project execution skills and ability to manage ambiguity. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Technical Operations Lead position.
We think you need these skills to ace Technical Operations Lead - London (F/M/D)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Technical Operations Lead role. We want to see how you can drive operational execution and manage cross-team integrations!
Showcase Your Technical Skills: Even though technical competence isn't the core of the role, it's still important! Mention any experience you have with scripting, observability tools, or project management software. This will help us see your baseline technical knowledge.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to communicate your achievements and how you've tackled ambiguity in past roles. We appreciate concise updates and effective communication!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Flowdesk
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the Technical Operations Lead role. Familiarise yourself with the key responsibilities and required competencies. This will help you articulate how your skills align with their needs and demonstrate your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle ambiguity and drive outcomes. Prepare examples from your past experiences where you've successfully managed projects or resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Technical Knowledge
While the role focuses on operational excellence, having a solid grasp of technical concepts is crucial. Brush up on basic scripting, observability tools, and project management software like Jira. Be ready to discuss how you can leverage these tools to improve processes and deliver results.
✨Communicate Clearly and Concisely
Effective communication is key in this role. Practice delivering concise updates and articulating complex ideas simply. During the interview, ensure you listen actively and respond thoughtfully, as this will demonstrate your ability to facilitate discussions and manage stakeholder expectations.
