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- Tasks: Lead client success and own campaign strategies for exciting brands.
- Company: Fast-growing marketing brand with a fun, ambitious team.
- Benefits: Flexible hours, handsome commission, 25 days holiday, and travel opportunities.
- Other info: Dog-friendly office with great career growth potential.
- Why this job: Join a dynamic team and make a real impact in the marketing world.
- Qualifications: B2B experience in client success and fluency with AI tools.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Who are we? Meet Flowd. We're one of the fastest-growing marketing brands in the UK and we're looking for a Client Manager to lead the success of a portfolio of clients and own the outcomes we deliver for them. We work with some of the world's most interesting brands and have big aspirations to become the leader in our space. Our international team of 35 is based across Manchester (UK) and Skopje (NM), and we're expanding our services fast around the world.
We aren't looking for your average employee. We're looking for someone who puts clients first, takes ownership of their success, and wants to help build what comes next at Flowd.
What you’ll be doing:
- Own the full campaign strategy for every client in your portfolio, which is supported by our built AI automations.
- Direct the BDE and Data Engineer on the client requirements.
- Approve scripts, ICP, targeting and launch the campaigns.
- Run the client relationship from Sales handoff through onboarding, reviews, renewals and expansion.
- Turn performance data into decisions: weekly forecasts, account-health scoring and in-flight campaign changes.
- Operate the Client Brain through our Claude-powered AI workspace to draft, critique and direct every campaign output.
- Spot churn risk early, lead renewals end-to-end and close upsell opportunities with a value-led pitch.
- Act as the first point of contact for all client communications and escalations.
- Handle difficult conversations directly: underperforming campaigns, missed expectations, scope disputes.
What you’ll need:
- B2B experience in client success, account direction, sales or agency strategy ideally in outbound, SaaS or performance-led services.
- A track record of owning client outcomes, not just client relationships.
- Fluency with AI, especially Claude, you can prompt, structure, critique and ship.
- Comfort with CRMs, Instantly, and modern outbound stacks.
- Level-headed under pressure, commercially minded and decisive.
- Marketing mindset to understand campaigns - not essential.
- The ability to think on your feet and build rapport with a wide variety of characters from different industries and backgrounds.
- Proactive and results-driven.
What’s in it for you…
- Working in our city centre office ️2 days working from home, 3 days in the office.
- Opportunities to work in different countries with travel paid for!
- Handsome commission structure.
- Flexible working hours.
- 25 days holiday (plus UK bank holidays).
- Christmas shutdown period on top of your annual leave allowance.
- Birthday off & early Friday finish.
- Dog-friendly office.
Why Flowd? You’ll be joining a team that’s growing fast, thinking big, and having fun along the way. If you’re ambitious, love a challenge, and want to be part of a company that rewards passion and drive, we’d love to hear from you.
Client Manager in Manchester employer: Flowd
Contact Detail:
Flowd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your successes with clients. This is your chance to demonstrate how you’ve owned client outcomes in the past.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Be ready to discuss how you can help them achieve their goals, especially using AI tools like Claude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Flowd. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Client Manager in Manchester
Some tips for your application 🫡
Show Your Client-Centric Mindset: Make sure to highlight your experience in putting clients first. We want to see how you've owned client outcomes in the past, not just maintained relationships. Share specific examples that demonstrate your proactive approach!
Get Familiar with AI Tools: Since we’re all about using AI to enhance our campaigns, it’s a good idea to mention any experience you have with AI tools like Claude. If you’ve used them to drive results, let us know how you did it!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity and directness, so avoid fluff and get straight to the point about your skills and experiences that align with the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Flowd
✨Know Your Clients
Before the interview, research Flowd's current clients and their campaigns. Understanding their portfolio will help you demonstrate how you can lead client success and own outcomes effectively.
✨Showcase Your B2B Experience
Be ready to discuss your previous B2B experience in client success or account direction. Prepare specific examples where you've taken ownership of client outcomes, as this aligns perfectly with what Flowd is looking for.
✨Familiarise Yourself with AI Tools
Since Flowd uses AI, especially Claude, make sure you’re comfortable discussing how you’ve used AI in past roles. Highlight any experience you have with AI-driven strategies or tools to show you can hit the ground running.
✨Prepare for Tough Conversations
Think about how you would handle difficult conversations regarding underperforming campaigns or missed expectations. Be prepared to share examples of how you've navigated similar situations in the past, showcasing your level-headedness and problem-solving skills.