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- Tasks: Lead client success and manage campaign strategies for exciting brands.
- Company: Fast-growing marketing brand with a dynamic international team.
- Benefits: Flexible working hours, handsome commission, and 25 days holiday plus bank holidays.
- Other info: Opportunities for international travel and a fun city centre office.
- Why this job: Join a vibrant team and make a real impact on client outcomes.
- Qualifications: B2B experience in client success and fluency with AI tools.
The predicted salary is between 40000 - 50000 £ per year.
Who are we? Meet Flowd. We're one of the fastest-growing marketing brands in the UK and we're looking for a Client Manager to lead the success of a portfolio of clients and own the outcomes we deliver for them. We work with some of the world's most interesting brands and have big aspirations to become the leader in our space. Our international team of 35 is based across Manchester (UK) and Skopje (NM), and we're expanding our services fast around the world.
We aren't looking for your average employee. We're looking for someone who puts clients first, takes ownership of their success, and wants to help build what comes next at Flowd.
What you’ll be doing:
- Own the full campaign strategy for every client in your portfolio, which is supported by our built AI automations.
- Direct the BDE and Data Engineer on the client requirements.
- Approve scripts, ICP, targeting and launch the campaigns.
- Run the client relationship from Sales handoff through onboarding, reviews, renewals and expansion.
- Turn performance data into decisions: weekly forecasts, account-health scoring and in-flight campaign changes.
- Operate the Client Brain through our Claude-powered AI workspace to draft, critique and direct every campaign output.
- Spot churn risk early, lead renewals end-to-end and close upsell opportunities with a value-led pitch.
- Act as the first point of contact for all client communications and escalations.
- Handle difficult conversations directly: underperforming campaigns, missed expectations, scope disputes.
What you’ll need:
- B2B experience in client success, account direction, sales or agency strategy ideally in outbound, SaaS or performance-led services.
- A track record of owning client outcomes, not just client relationships.
- Fluency with AI, especially Claude, you can prompt, structure, critique and ship.
- Comfort with CRMs, Instantly, and modern outbound stacks.
- Level-headed under pressure, commercially minded and decisive.
- Marketing mindset to understand campaigns - not essential.
- The ability to think on your feet and build rapport with a wide variety of characters from different industries and backgrounds.
- Proactive and results-driven.
What’s in it for you:
- Working in our city centre office.
- 2 days working from home, 3 days in the office.
- Opportunities to work in different countries with travel paid for!
- Handsome commission structure.
- Flexible working hours.
- 25 days holiday (plus UK bank holidays).
- Christmas shutdown period on top of your annual leave allowance.
- Birthday off.
Client Manager employer: Flowd
Contact Detail:
Flowd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your achievements and how you've driven client success in the past. Use specific examples that demonstrate your ability to own outcomes and deliver results.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. Tailor your message to show how you can add value to their team, especially in client management roles.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in marketing and client management, especially around AI tools like Claude. This will not only boost your confidence but also make you a more attractive candidate when you apply through our website.
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Show Your Client-Centric Mindset: When writing your application, make sure to highlight your experience in putting clients first. We want to see how you've taken ownership of client success in previous roles, so share specific examples that demonstrate this.
Be Data-Driven: Since the role involves turning performance data into actionable decisions, include any relevant experience you have with data analysis. We love candidates who can showcase their ability to use data to drive results, so don’t hold back!
Familiarise Yourself with AI Tools: Given our focus on AI, especially Claude, it’s a good idea to mention any experience you have with AI tools or technologies. If you’ve used them to enhance client outcomes, let us know how you did it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Flowd
✨Know Your Clients
Before the interview, research Flowd's client portfolio and understand their key industries. Be ready to discuss how you would approach managing these clients and driving their success. This shows that you’re proactive and genuinely interested in the role.
✨Showcase Your B2B Experience
Prepare specific examples from your past roles where you've successfully managed client outcomes. Highlight your experience in B2B environments, especially in SaaS or performance-led services, to demonstrate that you can hit the ground running.
✨Familiarise Yourself with AI Tools
Since the role involves using AI tools like Claude, brush up on your knowledge of AI in marketing. Be prepared to discuss how you’ve used technology to enhance client campaigns or improve efficiency in your previous roles.
✨Prepare for Tough Conversations
Think about scenarios where you had to handle difficult conversations with clients, such as underperforming campaigns or scope disputes. Practise articulating how you approached these situations and what the outcomes were, as this will show your level-headedness and problem-solving skills.