At a Glance
- Tasks: Book appointments, welcome customers, and assist with queries in a friendly environment.
- Company: Flowan Health, a boutique ultrasound clinic in Balham, London.
- Benefits: Flexible part-time hours, competitive pay, and a supportive team atmosphere.
- Other info: Opportunity for extra shifts and career growth in a dynamic healthcare setting.
- Why this job: Join a passionate team dedicated to outstanding maternity and healthcare services.
- Qualifications: Experience in reception or administration and excellent customer service skills.
The predicted salary is between 14 - 18 £ per hour.
Flowan Health is a private boutique ultrasound clinic based in Balham, London. We are currently seeking an experienced Receptionist to join our team to work part time for circa 14-18 hours per week spread over 2-3 days, of which one may be a weekend day. You will be employed on a zero hours contract. We are looking for somebody with experience in either reception or administrative positions, a positive attitude, a strong work ethic and ideally passionate about maternity and outstanding health care.
Your key responsibilities will include:
- Booking appointments for customers both over the phone and in person
- Welcoming customers to the clinic and assisting them with any queries and registration
- Taking payments
- Acting as a Chaperone where required
- Keeping and organising records and data
- Cleaning the clinic
- Taking customer feedback and relaying this to the management
- Monitoring stock levels to help timely procurement
Qualifications and Skills:
In order to be considered for this position, you must have a background in either reception or administration work and be able to deliver exceptional customer service. The successful applicant will demonstrate excellent verbal and written communication skills, be reliable and well organised.
Due to the nature of this role, a full DBS check will need to be performed prior to the commencement of employment. Mandatory training also applies.
Expected working hours (may be changed at manager's discretion):
- Mon: 08:30 to 13:30
- Tue: 14:30 to 20:30
- Wed: closed
- Thu: 14:30 to 20:30
- Fri: 08:30 to 13:30
- Sat: 08:30 to 17:30
- Sun: 9:30 to 16:30
Extra shifts may be required if you are available.
Job Types: Part-time, Permanent zero hours, 0 to 25 hours per week. £12.71 gross per hour for over 21s.
Required experience: Customer Care, Reception, Administration; desirable: NHS, Medical.
Fluency in English is required.
ONLY CANDIDATES ALREADY IN LONDON PLEASE.
Receptionist in London employer: Flowan Health
Flowan Health is an exceptional employer that prioritises a supportive and collaborative work environment, making it an ideal place for those passionate about maternity and healthcare. With flexible part-time hours and a commitment to employee growth, we offer our team members the opportunity to develop their skills while contributing to meaningful patient care in the heart of Balham, London.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Flowan Health and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Flowan Health and let us see your personality shine through!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Flowan Health.
Get Familiar with Our Brand:Before applying, take some time to learn about Flowan Health and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Flowan Health
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Flowan Health.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Flowan Health will surely appreciate.
