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- Tasks: Lead a dynamic team and ensure smooth operations at our vibrant Sports and Leisure Centre.
- Company: Join one of the UK's largest leisure operators with a focus on community and fun.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth and development.
- Other info: Must achieve lifeguard and first aid qualifications; varied shifts including evenings and weekends.
- Why this job: Make a difference in people's lives while enjoying a lively work environment.
- Qualifications: Experience in a supervisory role and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager with strong exposure to managing fast-paced wet and dry site leisure operations. The successful candidate will be responsible for supporting the day-to-day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Have experience in a supervisory role
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
Duty Manager - Sports and Leisure Centre in Wellington employer: Flow Sports Personnel Ltd
Contact Detail:
Flow Sports Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Sports and Leisure Centre in Wellington
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to managing teams and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams or improved customer service in previous roles. This will help you stand out as the perfect fit for the Duty Manager position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Manager - Sports and Leisure Centre in Wellington
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your supervisory experience in your application. We want to see how you've led teams and managed operations in fast-paced environments, especially in leisure or sports settings.
Customer Service is Key: Emphasise your commitment to customer service excellence. Share examples of how you've gone above and beyond to ensure a great experience for customers, as this is crucial for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and make sure your communication skills shine through, as we value excellent written communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Flow Sports Personnel Ltd
✨Know Your Stuff
Make sure you’re familiar with the operations of a leisure centre, especially in both wet and dry environments. Brush up on health and safety regulations, customer service standards, and any relevant qualifications like the National Pool Lifeguard or First Aid at Work. This knowledge will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about specific situations where you’ve had to manage diverse groups and how you embraced company values. This will demonstrate your ability to create a positive work environment.
✨Customer Service is Key
Be ready to discuss your approach to delivering exceptional customer service. Have a few anecdotes handy that highlight your commitment to high standards and how you’ve handled challenging situations with customers. This will show that you understand the importance of customer satisfaction in a leisure setting.
✨Time Management Matters
Since this role involves juggling various responsibilities, be prepared to talk about how you manage your time effectively. Share strategies you use to meet deadlines and control costs while driving income. This will illustrate your organisational skills and ability to thrive in a fast-paced environment.